Parts and Shipping Coordinator (40653)

Summary/Objective: The Parts and Shipping Coordinator is responsible for ensuring the timely availability, tracking, procurement, and distribution of parts and materials to support manufacturing operations and customer requirements. This role works closely with customers, purchasing, inventory control, production, warehouse, and logistics teams to maintain efficient workflow, ensure accurate inventory records, and minimize downtime due to parts shortages. The Parts and Shipping Coordinator supports order fulfillment, shipping and receiving activities, inventory management, customer service, and ERP system administration while maintaining a high level of accuracy and responsiveness.

Specific Responsibilities and Essential Functions:

• Coordinate the timely fulfillment of customer parts orders, ensuring accuracy and on-time delivery.
• Process customer quotes, sales orders, purchase orders, and shipment documentation using the ERP system.
• Monitor inventory levels and maintain accurate records of parts and materials to support operational requirements.
• Receive, inspect, and verify incoming shipments while resolving discrepancies related to damaged, missing, or incorrect items.
• Pick, pack, and prepare parts and materials for domestic and international shipment.
• Create shipping labels and complete required documentation for shipments via UPS, FedEx, DHL, and other freight carriers.
• Collaborate with purchasing, warehouse, production, and logistics teams to ensure parts availability and efficient workflow.
• Track shipments and communication order status, delays, shortages, and delivery updates to customers and internal stakeholders.
• Support new machine sales projects and spare parts orders by maintaining accurate project records and coordinating logistics activities.
• Assist with inventory audits, cycle counts, reporting, and continuous improvement initiatives to enhance inventory accuracy and customer service.
• Performs all other duties as assigned.

Competencies and Qualifications:

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs. Anticipates challenges and adjusts strategies to deliver timely, informed, and solution-oriented responses. Confronts obstacles with courage and resilience, learns from setbacks, and remains forward-focused in dynamic environments, aligning decisions with organizational values and expectations.
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers. Builds respectful, professional relationships grounded in trust. Integrates diverse perspectives, addresses conflict constructively, and fosters an inclusive team environment. Shares knowledge, supports others' development, and contributes to sustained organizational growth.
• Engagement: Connects daily work to the company's broader vision and long-term success. Maintains a customer-first mindset, anticipating and addressing internal and external customer needs with professionalism and care. Contributes innovative ideas, embraces feedback, and seeks opportunities for continuous improvement. Approaches responsibilities with energy, purpose, and a commitment to sustainable value creation.
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions. Actively listens, asks clarifying questions, and engages in constructive dialogue – even in difficult conversations – to build trust. Demonstrates respect for diverse perspectives and cultures. Upholds company policies and ethical standards, and maintains a strong safety-first mindset, leading by example to ensure a compliant and secure work environment.
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results. Takes ownership of decisions, deadlines, and outcomes with minimal oversight. Prioritizes effectively, manages time and resources responsibly, and ensures work is accurate, thorough, and aligned with company standards. Proactively communicates progress, challenges, and availability. Maintains reliable attendance and fulfills responsibilities consistently and professionally, with a commitment to excellence.

Education and Experience:

• Associate degree in Business, Supply Chain, Logistics, or a related field preferred.
• Minimum of three (3) years of experience in customer service, sales support, parts coordination, logistics, inventory control, or a related role.
• Technical or mechanical aptitude with the ability to learn industrial equipment, parts, and manufacturing processes.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and other business software applications.
• Experience working with ERP systems (Microsoft Dynamics AX or similar) preferred.

Physical Demands:

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to lift and move up to 25 pounds occasionally.
• Ability to work in an office, warehouse, and manufacturing environment as needed.

Travel Required:

• Up to 10%

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Salary : $47,755 - $56,182