What are the responsibilities and job description for the Hybrid Auto Insurance Claims Manager – Nonstandard Auto position at American Freedom Insurance Company?
Hybrid Auto Insurance Claims Manager – Nonstandard Auto
Location: Mount Prospect, IL (Hybrid – Office/Home)
Salary: $85,000 – $110,000
About AFIC:
American Freedom Insurance Company (AFIC) is a fast-growing, A Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. We are committed to excellence, customer care, and empowering employees to thrive.
What You'll Be Doing:
As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto (PPA) claims in Indiana and Pennsylvania is required, while overall claims workload management covers IL, IN, TN, PA, and TX:
- Lead & Empower Your Team: Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently.
- Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
- Drive Performance: Set and measure performance indicators to ensure accountability and team success.
- Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
- Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored.
- Guidance & Training: Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards.
- Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
- Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
- Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.
What We're Looking For:
- Bachelor’s degree or higher
- Minimum 3 years of relevant claims management experience
- Experience handling PPA claims in Indiana and Pennsylvania required
- Nonstandard auto insurance experience a plus
- Strong customer service skills and fast-track claim processing expertise
- Skilled at negotiating with attorneys and pro se litigants
- Knowledge of claims practices in IL, IN, TN, PA, or TX preferred
- Exceptional written and verbal communication skills
- Proficient with technology and coverage/liability analysis
- High level of responsibility, problem-solving, and organizational skills
- Bilingual Spanish preferred
Compensation & Benefits:
- Base salary: $85,000 – $110,000
- Performance bonus potential
- 401(k) with up to 6% company match
Health & Wellness:
- Blue Cross Blue Shield medical plans (PPO, HMO, HSA)
- Dental and vision coverage
Growth & Stability:
- Thirteen consecutive years of premium growth
- Over 26 years of annual profitability
- A “Superior” rating from A.M. Best
Professional Development:
- Opportunities for advancement and training
Culture:
- Business casual dress
- Friendly, supportive workplace
Interested?
Join AFIC to lead a high-performing claims team, focusing on IN and PA PPA claims, while managing the overall workload across IL, IN, TN, PA, and TX. Applications are accepted on an ongoing basis until the position is filled. Apply as soon as possible.
Learn more: www.americanfreedomins.com
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Experience:
- Claims Management : 3 years (Required)
- IL IN TN PA TX Claims: 3 years (Preferred)
Ability to Commute:
- Mount Prospect, IL 60056 (Required)
Work Location: Hybrid remote in Mount Prospect, IL 60056
Salary : $85,000 - $110,000
