What are the responsibilities and job description for the Casualty Operation's Manager position at American Freedom Insurance Company?
Casualty Operations Manager
Location: Mount Prospect, IL (Hybrid)
Salary: $140,000- $160,000 annually (based on experience) plus annual performance bonus
American Freedom Insurance Company (AFIC), a growing, A (Superior) rated non-standard automobile insurer, is seeking an experienced and strategic Casualty Operations Manager to lead and manage our casualty claims operations. The Casualty Operations Manager will oversee claims handling, team development, process improvement, and regulatory compliance, ensuring operational excellence from our Mount Prospect headquarters. This leadership role is based in-office, with a hybrid schedule available to foster collaboration with executive and operational teams.
As AFIC continues to expand, we are looking for a proven casualty operations leader who thrives in a collaborative environment and has extensive experience managing auto casualty claims within a high-volume, fast-paced setting.
Your Responsibilities
- Oversee and manage the end-to-end casualty claims process, ensuring timely, accurate, and cost-effective claim resolutions.
- Lead, mentor, and develop adjusters and support staff, driving a culture of accountability and performance.
- Implement best practices and process improvements to optimize claims handling and reduce loss exposure.
- Ensure compliance with state insurance regulations and internal company policies.
- Monitor high-severity claims to mitigate risk and manage litigation effectively.
- Prepare and deliver regular reports on claims metrics, trends, and operational performance to senior management.
- Collaborate cross-functionally with Claims, Underwriting, and Finance to support company objectives.
- Evaluate current operations and design a forward-looking structure that scales with AFIC’s continued growth.
- Foster a culture of integrity, continuous improvement, and customer focus across the casualty department.
Requirements
- Bachelor’s degree in Business Administration, Economics, Risk Management, Insurance, or related field. Advanced degree a plus.
- 7 years of progressive experience in casualty claims management, with at least 3 years in a supervisory or leadership role.
- Prior auto insurance experience required and non-standard auto insurance familiarity preferred.
- Strong leadership, communication, and organizational skills.
- Ability to analyze complex claims issues, identify solutions, and drive results.
- Familiarity with claims management systems and reporting tools.
Why AFIC?
Compensation & Benefits
- Competitive base salary
- Annual performance bonus potential
- 401(k) with up to 6% company match
Health & Wellness
- Blue Cross Blue Shield medical plans (PPO, HMO, HSA)
- Blue Cross Blue Shield Dental and Vision
Growth & Stability
- Over 26 years of consistent profitability
- A rated by A.M. Best
- Expanding market presence in Illinois
Professional Development
- Paid licensing renewals and training
- Opportunities for advancement
Culture
- Business casual dress
- Friendly, supportive workplace
Interested?
Join a company that values operational excellence, leadership, and your expertise in casualty claims management.
Apply today and help shape the future of a rapidly growing insurer.
Learn more at: https://www.americanfreedomins.com/
Job Types: Full-time, Permanent
Pay: $140,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Mount Prospect, IL 60056 (Required)
Work Location: In person
Salary : $140,000 - $160,000
