Temp to Hire: Service Coordinator

​We are seeking professional Service Coordinator (Temp-to-Hire) who will be responsible for ensuring the accuracy of the data being entered for Service work orders and commences with the receiving of work orders from manufacturers or customers. This position is critical to ensure that work orders are entered quickly and correctly so that upstream activities can be completed. This position also completes follow-up customer service tasks and ensures service parts are ordered, received correctly and communicates with the Service Technicians daily.

Key Responsibilities:

• Accurately receive and enter service work orders into the system of record from manufacturers and customers.
• Ensure items are entered correctly to capture accurate charges following best practices.
• Schedules service calls based on priority and customer service level expectations.
• Complete all service parts receiving paperwork on time and prepare for managerial review.
• Receive service parts and ensure parts are correct.
• Report any overages, shortages, or damages by following standard operating procedures.
• Communicates service technicians’ schedules and any customer information.
• Be the first line support for any issues concerning order entry, parts sourcing, customer concerns or scheduling conflicts.
• Escalate any questions or concerns to the Service and Logistics Manager as needed.
• Assist with departmental process documentation as needed.
• Meet or exceed departmental and company goals and objectives.
• Other duties as assigned.

Qualifications:

• 2 years of operational experience in at least one of the following types of organizations: service repair company, third-party logistics, final mile, or fitness / health.
• Advanced skills in Microsoft Suite.
• Strong analytical and communication skills.
• Bilingual (English /Spanish) a plus.

This is a full-time, hourly, temp-to-hire position and is based in Phoenix, AZ.

Typical working hours are Monday through Friday 0800 to 1630; adjustments to start / end times may need to be made as the job demands.

American Fitness Services (AFS) strives to be at the forefront of the fitness equipment services industry and offers a comprehensive menu of options. The AFS Team is proudly serving the Phoenix and Albuquerque area with our combined 40 years of technical expertise on both cardio and strength equipment. AFS’ true success as a company depends on fulfilling your requests efficiently with exceptional customer service.
Our dedication and the genuine passion for what we do has afforded us the privilege to service clients across the states of Arizona, New Mexico, California, Texas, Florida, Utah and Colorado for many years. Our reputation has also spread nationally and internationally; we have provided our services to well-known businesses including universities, physical therapy centers, health clubs, resorts, apartment communities, and more.