Project Manager

Job Summary:

The Project Manager is responsible for managing installation planning, customer communications, punch list reporting and manufacturer follow-ups. Along with work order creation and updates, team assignments, KPI tracking, while in compliance with AFS standards and SOPs. The position also supports process improvement, strategic initiatives, inventory efforts, and ad hoc reporting. There is significant cross-functional coordination with other managers. This role is a remote position. Individual must be based in the U.S.

Key Responsibilities:

• Manage assigned customers’ installation projects with a focus on efficiency and safety.
• Ensures all client communications are made and met with their standards; including emails, phone calls, Teams meetings, etc.
• Must be available after hours and on weekends to respond to questions / issues / concerns from the Company Owner, Field Leadership, other members of the management team, and customers.
• Take ownership of the installation planning to ensure organization and efficiency that meet customers’ expectations by working with the Director of Operations, D&I Manager, and the Company Owner to ensure adequate team assignments.
• Manage all data associated with the installation: order entry, Requested Install Dates, Layouts / Floor plans, site information, Purchase Order lists of products, product lists (inventory availability) and POC information for customers’ onsite and remotely.
• Utilize the AFS Resource Allocation Board and the Key Account Calendar to document the weekly team assignments and call out any staffing or scheduling concerns.
• Be in the know of all aspects of current and future projects. Manage all data, externally and internally created in an efficiency manner to optimize communications with all team members.
• Gather punch list information reported from the Field Leads and Field Supervisors; organize and manage data and report items to manufacturers’ department; and complete weekly updates.
• Ensure punch list items are resolved before “go live” date by working with the vendors to minimize negative impact to the customer.
• Utilize the inventory tracking sheets as needed; assist with the management of inventory and organization to ensure accuracy.
• As directed, coordinate with freight carriers to ensure product arrives onsite on time.
• May travel to customer installations and ensure compliance to AFS standards and SOPs.
• Assist with creating SOPs as directed and provide necessary input to ensure the Company’s efficiency.
• Liaise with the Executive team: VP of Sales and Business Development, Director of Operations, HR Manager, and Manager of Finance as needed to ensure cohesive and progressive work.
• Assist with KPI tracking for prebuilding and ongoing efficiency management.
• Assist with RFP / RFQ response from customers as directed.
• Assist with physical and digital inventories as needed.

Qualifications:

• Bachelor’s Degree in Business Administration, Logistics or similar field.
• 5 years of operational experience in at least one of the following types of organizations: construction / installation company, third-party logistics, final mile, or fitness / health.
• High proficiency in MS Office, G-Suite, AI tools, work order scheduling system (BlueFolder, a plus) and project management tools (Smartsheet, a plus).
• Advanced skills in Microsoft Suite; strong focus on Excel.
• Excellent problem-solving skills: Thinks steps ahead to predict issues / concern; takes initiative when delays or issues arise.
• Exceptional verbal and written communication skills: High proficiency in both written and verbal business communication, including professional email etiquette and memo writing.
• Organizational Mastery: The ability to manage complex schedules, prioritize tasks, and maintain efficient filing systems.
• Discretion & Confidentiality: A proven record of handling sensitive personal and professional information with absolute integrity.
• Bilingual – English / Spanish a plus

This is a full-time, remote, salaried position, based in the U.S. and may require occasional travel. Typical working hours are Monday through Friday 0800 to 1700 (assuming a 1-hour lunch); adjustments to start / end times will need to be made as the job demands. Frequent attention to electronic communications via phone, laptop, tablet after hours / on the weekend is to be expected.

American Fitness Services (AFS) strives to be at the forefront of the fitness equipment services industry and offers a comprehensive menu of options. The AFS Team is proudly serving the Phoenix and Albuquerque area with our combined 40 years of technical expertise on both cardio and strength equipment. AFS’ true success as a company depends on fulfilling your requests efficiently with exceptional customer service.
Our dedication and the genuine passion for what we do has afforded us the privilege to service clients across the states of Arizona, New Mexico, California, Texas, Florida, Utah and Colorado for many years. Our reputation has also spread nationally and internationally; we have provided our services to well-known businesses including universities, physical therapy centers, health clubs, resorts, apartment communities, and more.