Operations Trainer I or II

We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims , a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs .

This is an in-office position . Daily, in-office attendance is expected to support hands-on training, collaboration, and Colleague development.

Job Description:

• Create and maintain training materials for operational systems and processes.
• Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding. May include job-specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc.
Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

Job Requirements:

• Bachelor's degree from four-year college or university; in lieu of Bachelor's degree, position requires 3-5 years experience for job-related tasks.
• 5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job.
• Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills.
• Strong interpersonal skills.
• Excellent documentation, oral and written communication skills.
• Excellent presentation skills.
• Expert knowledge of AFA products and services.
• Ability to provide and receive feedback.
• Excellent time management skills.
Ability to work in a team environment, as well as work independently.

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