What are the responsibilities and job description for the Front Desk Receptionist position at American Family Care?
Department
Front Desk Receptionst full time or part
Pay Range
Commensurate with experience
Job Description
AFC Urgent Care and Family Care offers a fast-paced, patient-focused environment with team members who truly care about providing a superior patient experience.
A successful candidate’s primary responsibilities will include, but are not limited to:
- Performing patient registration (enter into Practice Velocity, generate Pivots, verify insurance, collect copays, check outstanding balances, etc.).
- Completion of other front office administrative tasks.
- Greeting patients in a professional, warm, friendly, and calm manner.
- Ensuring patient flow is speedy and organized.
- Processing claims and posting payments for SP, WC, EPS, MVAs.
- Maintaining relationships with corporate accounts and ensuring paperwork flow is timely.
- Auditing charts to ensure proper coding by physicians.
- Becoming certified and performing drug screening tests.
- Ensuring patient files and charges are complete and accurate.
- Performing patient discharge.
- Answering incoming calls in a professional manner.
- Coordinating faxes and referrals with other physicians and employers.
- Ensuring cleanliness of patient waiting area and front office area.
Experience Requirements
- Minimum of 6 months experience in a medical office setting.
- Proficient in the use of computer software.
- Warm, friendly attitude with excellent patient interaction skills.
- Team player.
- Excellent verbal and communication skills.
- Adaptable in different situations.
- Able to multi-task and work independently.
- Bilingual in Spanish preferred.