Administrative Assistant

This is a hybrid position working from home ideally out of Lenoir, TN or close vicinities. It is supporting to Area Managers in the TN and NC areas. There will be some traveling required at times.

Quality Control Responsibilities (40%):

As a Quality Control Assistant, you are responsible for assisting in directing and overseeing a team of Team Leads and all Custodians along with the Area Manager(s). You will coordinate the tasks of the staff and will serve as a liaison to ensure the quality of service between clients and team members. This may require some hands-on custodial work with the staff. You will be traveling to meet with clients to make sure that we've provided the highest level of service.

Essential Functions:

• Develop and/or maintain and implement quality procedures and safety policies and procedures, based upon contract requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site. Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement.
• Team scheduling.
• Coordination of projects and assignments.
• Answer phones, manage databases, and create spreadsheets.
• Fill in as needed based on additional demands, staff coverage, training, etc.
• Adhere to dress code, appearance is neat and clean.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and trainings.
• Strong communication skills, highly-skilled in typing, writing, grammar, punctuation, and oral communication (which means speaking clearly and correctly on the telephone)
• Good judgment, punctuality, initiative, a good work ethic and time management skills
• Must possess extensive knowledge of Microsoft Word, Excel and Outlook
• Interpersonal skills and client relations are of paramount importance
• Must be highly organized and able to keep track of multiple projects.

Administrative Responsibilities (60%):

• Assist with contract start ups and ongoing contract service concerns
• Attend pre-bid meetings as assigned for the area
• Answering the phone and directing/addressing calls as appropriate
• Seek answers to questions received from the staff and job seekers
• Support Project Manager(s) for the success of the contracts
• Manage work schedule and assignments for the contracts
• Monitor applications based on job openings
• Interview candidates and navigate applications
• Document incidents as needed, communicate to PM and Corporate as needed
• Administrative tasks as assigned
• Facilitate supply orders and maintain inventory of the same.
• Report to work on time and as scheduled
• Proper grammar and spelling for all written communication
• Represent the organization in a positive and professional manner at all times
• Comply with all organizational policies and standards regarding ethical business practices
• Communicate the mission, ethics and goals of the organization
• Attend regular staff meetings and trainings
• Other projects as assigned

Requirements:

• Pleasant and professional phone voice
• At least 2 years of administrative experience
• Custodial experience is a plus
• Microsoft Word, Excel and Outlook working knowledge

#AFS25

Salary : $18