What are the responsibilities and job description for the Senior Manager-Technical Project Manager position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
- Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives
- Strategically allocates resources to optimize utilization across high-complexity projects and balance team workloads
- Directs Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams for timely quality milestone delivery
- Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness
- Oversees and mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions, in partnership with product management and system architects
- Develops and oversees comprehensive risk management plans, conducts regular risk assessments, and deploys mitigation strategies to ensure smooth Agile Release Train (ART) execution
- Interprets relevant portfolio, Release Train, and team-level metrics
- Champions Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams
- Ensures compliance with Software Development Life Cycle (SDLC) standards across the Agile Release Train (ART)
- Utilizes advanced project management tools and techniques to monitor progress, track key metrics, and implement corrective actions
- Owns the creation of technical specification documents and blogs that explain product functionality and provide clarity on the project objectives
- Drives project quality by improving process gaps and increase efficiency and productivity
- Engages with stakeholders, including project sponsors, team of colleagues, and external partners, to ensure strategic alignment and effective information flow
- May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity
- May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices
- Raise blockers, handle risks, manage team capacity needs.
- Manage Rally and Jira boards.
- 10 years of experience working as a RTE/Project Manager preferably working on complex, enterprise level platforms
- Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
- Knowledge of Agile/SAFe/Lean methodologies
- Experience working in FinTech Finance, Regulatory, Compliance, Treasury a must
- Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions and innovative solutions
- Knowledge of the full life cycle of product development, from concept to delivery
- Experience in program delivery or project management, preferably within a technology-focused environment
- Experience in leading project teams with a track record of successful project delivery
- Experience in managing multiple projects and coordinating cross-functional teams
- Experience in mentoring and developing junior team members and fostering a high-performing team environment
- Experience in stakeholder management and executive communication
- Experience in leading organizational change and overseeing cultural transformation
- Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
- Experience in writing technical documentation
- Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Salary : $123,000 - $215,250