What are the responsibilities and job description for the Director-B2B Platform Operations and Change Management position at American Express?
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The B2B Product Management team within Corporate Business Product Management (CBPM) in Global Commercial services manages and develops solutions and digital products for multiple growth segments of American Express. Specifically, we lead the B2B payment payments that drive over $40B in volume across multiple customer segments and markets.
B2B Product Management is seeking a Director to drive product and platform enhancements on the B2B portfolio including Enterprise-level initiatives to lower cost of funds, adherence to evolving regulatory standards, and groundwork for new product launches. Included in this work is the need to understand our customer’s usage of our products intricately to define capabilities required in a future state model and partner with colleagues across American Express to ensure customer commitments and expectations are met through each initiative.
- Relevant experience in Product Management, Operations or B2B
- Good knowledge of B2B payments and associated customer needs
- Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually
- Experience and comfort in managing a large-scale migration of customers and working with internal and external parties to create structure and guidance throughout process
- Intricate understanding of global B2B platforms with multiple instances
- Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually
- Strong organizational skills with knowledge of operating mandates at large companies and ability to create and refine high-level customer needs prioritization
- History of people leadership, leading teams directly, effectively managing, engaging and developing talent
- Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment
- Ability to handle multiple large initiatives and unify them into a work plan.
- Strong project management skills; ability to handle multiple requests and prioritize accordingly
- Operational pragmatism and proven complex problem-solving skills
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $150,000 - $225,000