What are the responsibilities and job description for the Senior Manager - Digital Portfolio Management (@ Work) position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express is driving a digital transformation for our Global Commercial Services clients. The @ Work Digital Program Management office (PMO) is a newly established function within the GCS and Enterprise Solutions team, focused on enabling clarity, execution, and leadership visibility across a large portfolio of cross-functional initiatives. This role will support the PMO’s mission by helping stand up tools, processes, and reporting that create consistency and transparency across product and technology teams.
Core Responsibilities:
- Responsible for coordinating the overall @ Work roadmap inclusive of strategic initiatives and other BAU work – including strategic impacts, compliance and contractual obligations. Partner closely with Technology partners on engineering capacity, feature readiness, roadmap planning and roadblocks
- Operate effectively in a fast-paced, dynamic environment with frequent exposure to senior leadership through cross-functional collaboration and preparation of high-visibility presentations and reports
- Contribute to the creation of a journey-level inventory of PMO processes, tools, and owners. Help implement core PMO functions, including:
- Cross-Functional Coordination with Product and Tech
- Initiative tracking across journeys (status, phase, risk and ROI)
- Coordination of cross-journey PI Planning forums (every 10 weeks)
- Monitoring scrum teams’ scope and velocity with Tech/Product
- Supporting annual and ongoing investment planning by tracking spend and allocations
- Supporting communication cadences and reporting launch calendars with Product and Technology
- Partner with internal teams to establish and maintain shared workspaces (e.g. Confluence, Rally and Confluence)
- Owning, preparing and maintaining centralized reporting for different leadership levels including, monthly portfolio summaries, Monthly KPI & risk reports, Weekly tech/product alignment forums, Biweekly execution and budget review sessions
- Contribute to the development of RACI models for team alignment and handoffs
- Document current artifacts, cadences, and tools such as Clarity, Jira, Airtable, Rally, Excel, Confluence, leadership reports, and burn charts
- Support discovery work across key stakeholders including but not limited to Tech, Product teams, Investment Planning Office, Marketing, Servicing and Sales
Minimum Qualifications:
- 5 years of experience in program/project management, strategy, or business operations
- Strong organizational and communication skills with attention to detail
- Strong familiarity with product development lifecycle and technology reporting
- Experience working in Agile or scaled Agile (SAFe) environments
- Familiarity with reporting and project tracking tools (e.g., Rally, JIRA, Confluence and Tableau)
- Collaborative mindset and ability to work across diverse stakeholder groups
- Ability to synthesize information and drive toward clarity and structure in ambiguous settings
- Experience with executive reporting or portfolio-level program updates
- Familiarity with PI planning and scrum team operations
- Excellent communication, presentation, and storytelling skills, with ability to influence at all levels
- Excellent relationship building skills and a collaborative mindset, building bridges, and eliminating silos
- Growth mindset, curiosity, and passion for learning, with ability to instill this mindset within your team
- Drives innovation and change by challenging the status quo and risk-taking with informed judgment
- Excellent relationship builder who can work across a large, matrixed organization to build strong and effective internal business relationships
- Results-driven contributor who can work collaboratively with partners to attain results
- Bachelor's degree
Preferred Qualifications:
- Master's/MBA degree
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $90,000 - $165,000