What are the responsibilities and job description for the Manager, Corporate Affairs & Communications – Corporate Responsibility and Sustainability position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability initiatives.
The Manager, Corporate Affairs & Communications is a key member of the Corporate Responsibility and Sustainability team within CA&C. Based in New York City, the Manager partners closely with the Vice President to advance American Express’ community impact narrative and strengthen the company’s leadership in social impact.
This role leads the development of a robust, enterprise-wide community impact media relations strategy, oversees the launch of new purpose-led programs, and ensures the integration of community impact messaging across major enterprise initiatives. The Manager will serve as the primary point of contact for multiple agency partners and play an expanded role in talent engagement, crisis/reputation management, and cross-functional coordination.
How will you make an impact in this role?
Strategic Community Impact Communications:
- Lead a comprehensive community impact media relations strategy to elevate American Express’ reputation as a purpose-driven leader.
- Identify and secure proactive storytelling moments across earned, owned, and social channels, positioning the company’s community impact efforts at the forefront of enterprise reputation building.
Program Leadership & Launches:
- Drive communications strategy and coverage for the launch of three new flagship programs.
- Continue to steward and expand legacy programs, including Backing Small and other multi-year community impact platforms.
Enterprise Integration:
- Embed community impact narratives into broader enterprise initiatives—ensuring Corporate Responsibility and Sustainability communications are integrated into programs such as Shop Small/SBS, B2B campaigns, and other corporate priorities.
Agency Leadership:
- Serve as the primary contact for four agency partners, overseeing direction-setting, alignment, tactical execution, and KPI management.
Talent & Influencer Engagement:
- Lead the selection, management, and contracting of talent and influencers for Corporate Responsibility and Sustainability media programs, in partnership with TLM and legal teams.
Issues & Reputation Management:
- Support sensitive and community-related reactive inquiries, providing thoughtful counsel and cross-functional partnership to protect and enhance brand reputation.
Internal Communications:
- Ownership of Give2Gether internal communications, ensuring colleagues are informed, inspired, and engaged in company-wide giving initiatives.
Executive Communications Support:
- Support the Vice President and senior leaders with messaging, talking points, speeches, and presentations tied to Corporate Responsibility and Sustainability priorities.
Minimum Qualifications:
A minimum of 7 years of communications or public relations experience with demonstrated success in purpose, community impact, and corporate reputation communications.
Strong media relations experience with proven ability to shape compelling, integrated narratives.
Demonstrated ability to lead cross-functional initiatives and manage multiple agency partners.
Excellent written and verbal communication skills; ability to simplify complex topics into clear and compelling messages.
Strong executive presence and ability to counsel senior leaders with confidence.
Ability to operate effectively in a fast-paced environment with strong attention to detail, organization, and collaboration.
Experience working with talent or influencers is a strong plus.
Experience supporting or navigating reputation management or sensitive issues is preferred.
PR agency experience is a plus.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Salary : $89,250 - $150,250