What are the responsibilities and job description for the Manager, AI Risk Management position at American Express?
The Global Risk & Compliance (GRC) organization serves as American Express' independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
The Technical Risk Management (TRM) team safeguards the enterprise, globally, by identifying, assessing, monitoring & reporting risks across Information & Cyber Security Risk, Technology Risk, Data Risk, Resiliency Risk, and AI Risk.
The Manager, Artificial Intelligence (AI) Risk Management is a role focused on managing the risks associated with the development and deployment of AI within American Express. The incumbent will be responsible for executing on the overall risk management and governance framework for non-Traditional AI adoption at the Company. We are seeking an experienced manager to be a part of this exciting journey.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Minimum Qualifications
- Minimum of five-years experience in AI Risk Management and/or design and implementation of AI guardrails.
- Strong background in risk management, compliance, and governance.
- Deep technical expertise in AI technologies and their potential risks.
- Advanced degree in Technology, Engineering, Risk Management, Computer Science, Mathematics, or a related discipline is preferred.
- Knowledgeable of relevant Financial Services Industry regulations globally, AI standards, and AI ethical principles.
Preferred Qualifications
- Proven track record in AI-enabled risk management is desirable.
- Intellectual curiosity.
- Ability to collaboratively deliver outcomes and results in an ambiguous environment.
- Excellent communication and leadership skills to influence cross-functional teams.
- Relevant industry certifications (e.g., GARP's Risk and AI).
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
- Implement and maintain the AI risk management framework, AI risk management policy, and AI risk capabilities to identify, measure, manage, monitor, and report risks related to AI.
- Identify heightened and novel risks presented by non-Traditional AI and oversee controls in line with AXP's risk and control framework.
- Execute monitoring and testing processes to continuously evaluate AI risks.
- Identify emerging AI risk themes.
- Collaborate with leadership across Technology, Innovation, Risk, Legal, Data and other organizations to report on the organization's AI risk profile for AI.
- Develop Board and management reporting on key AI risk metrics.
- Design and develop AI risk training resources.