What are the responsibilities and job description for the Director - Program Management, Enterprise Ways of Working Enablement position at American Express?
Job Description
The Enterprise Ways of Working Enablement team is responsible for transforming how American Express plans, invests, and operates by enabling modern, consistent ways of working that empower teams to deliver exceptional experiences and customer value with speed and impact. We partner with stakeholders across the enterprise to drive adoption of practices, processes, and tools that improve collaboration, alignment, and efficiency.
The Director, Enterprise Ways of Working Enablement plays a critical leadership role in shaping and scaling this transformation. This leader owns key elements of the enablement strategy, translates enterprise vision into executable roadmaps, and ensures teams across the organization are equipped to successfully adopt and sustain new ways of working.
Reporting to the Vice President, Ways of Working Enablement & Talent, this role leads enablement initiatives, supports a team focused on training and coaching practitioners and leaders, and serves as a trusted thought partner to stakeholders across Enterprise Technology Services and the broader Enterprise.
Responsibilities
Enterprise Enablement Strategy & Execution
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The Enterprise Ways of Working Enablement team is responsible for transforming how American Express plans, invests, and operates by enabling modern, consistent ways of working that empower teams to deliver exceptional experiences and customer value with speed and impact. We partner with stakeholders across the enterprise to drive adoption of practices, processes, and tools that improve collaboration, alignment, and efficiency.
The Director, Enterprise Ways of Working Enablement plays a critical leadership role in shaping and scaling this transformation. This leader owns key elements of the enablement strategy, translates enterprise vision into executable roadmaps, and ensures teams across the organization are equipped to successfully adopt and sustain new ways of working.
Reporting to the Vice President, Ways of Working Enablement & Talent, this role leads enablement initiatives, supports a team focused on training and coaching practitioners and leaders, and serves as a trusted thought partner to stakeholders across Enterprise Technology Services and the broader Enterprise.
Responsibilities
Enterprise Enablement Strategy & Execution
- Define and drive the enterprise enablement strategy Ways of Working, leveraging training, coaching, and self-service resources to support adoption across roles, lines of business, and work types
- Translate enterprise vision into scalable enablement models that balance consistency with flexibility and local context.
- Adoption & Practice Enablement
- Champion best-in-class ways of working practices, coaching practitioners, leaders, and teams on application - not just theory.
- Partner with initiative leaders to design effective operating forums, team structures, and governance models.
- Establish and reinforce standards for artifacts, ceremonies, metrics, and execution quality across the enterprise.
- Oversee the design and delivery of training experiences, including self-paced e-learnings, instructor-led sessions, workshops, playbooks, and digital resources.
- Own and evolve the Ways of Working knowledge library on the Square, ensuring content is current, discoverable, and actionable.
- Establish standards for content quality, usability, and consistency.
- Act as a trusted advisor to leaders across Business Units and Enterprise Technology Services.
- Partner closely with teams responsible for planning, investment governance, and portfolio management to embed ways of working into enterprise processes.
- Influence outcomes through thought leadership, facilitation, and strong relationship-building rather than authority.
- Define success metrics for enablement efforts, balancing delivery outcomes with technology health and operational effectiveness.
- Use insights and feedback to continuously evolve enablement approaches and improve enterprise adoption.
- Ensure learnings are captured and scaled through strong knowledge management practices.
- Lead and develop a team of enablement professionals, providing clarity of purpose, coaching, and accountability.
- Foster a culture of collaboration, continuous improvement, and high performance within the enablement team.
- Serve as a role model for modern leadership and ways of working.
- 7 years of experience leading large-scale, cross-functional transformation initiatives, preferably in technology-enabled organizations.
- Deep expertise in modern ways of working – understanding how organizations align people, work, decisions, and learning in an environment of constant change.
- Proven ability to influence and partner effectively across complex organizational structures.
- Strong strategic mindset with the ability to translate ambiguity into structured, actionable plans.
- Demonstrated success driving adoption and measurable outcomes at enterprise scale.
- Exceptional communication, facilitation, and executive presence.
- Experience coaching leaders and practitioners through change.
- Comfort operating in fast-paced, evolving environments with competing priorities
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.