What are the responsibilities and job description for the Director - Digital Product Management - Developer Platform position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Director - Digital Product Management - Developer Platform
We’re looking for a deeply technical Director of Digital Product Management to help drive the strategy, vision, and execution of Amex’s Developer Platform. You’ll help shape and deliver a portfolio of products that reduce risk, accelerate delivery, and improve satisfaction for thousands of developers by removing friction from the software development lifecycle.
You’ll lead through influence, ship through ambiguity, and work side by side with developers to make smart technical bets. You’ll need the judgment to see around corners, the clarity to simplify complexity, and the credibility to operate as a peer to senior engineers and technical leaders.
Responsibilities
- Collaborate with senior leadership, the developer community, and partner teams to shape and deliver the Developer Platform’s vision, strategy, and roadmap.
- Own a portfolio of internal and commercial products that reduce developer toil, improve SDLC consistency, and accelerate delivery across the Technology organization.
- Lead and develop a team of product managers, creating a high-performance culture grounded in ownership, impact, and developer empathy.
- You earn trust with developers. Through direct engagement, data, and hands-on exploration, you speak their language, understand their workflows, and know their pain points.
- You see the big picture. You understand that developer experience is a system, and you make better decisions by staying aware of the full landscape and wider enterprise goals.
- You drive focus. Using meaningful metrics and developer feedback, you identify and prioritize initiatives that provide sustained value.
- You build people and partnerships. Not just on your immediate team, but across engineering, infrastructure, and risk. People do their best work when they work with you.
- You can make people believe. You are an advocate, adept at building engaging narratives for targeted audiences that clarify the complex, illustrate value, and frame structure around the ambiguous.
- Experience building and leading technical products, ideally developer-facing platforms or tools at scale.
- Fluency in software development practices and tools, including IDEs, GitHub, CI/CD, and cloud-native architecture. You don’t need to be a senior-level developer, but you should be comfortable using a CLI.
- Ability to collaborate with engineers as a peer. You’re comfortable discussing tradeoffs in technical architecture and system design.
- Demonstrated leadership in product (direct or indirect). You have a track record of elevating others and shaping high-performing teams.
- You communicate with purpose and impact, tailoring narratives to the audience to build alignment, inspire belief, and drive toward shared goals.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $150,000 - $225,000