What are the responsibilities and job description for the Associate Product Manager - Product Ops position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
As part of the Digital Payments Product team, this individual will be responsible for building and executing a robust operational risk management program for our products. This person will partner closely with Product Managers, Product Enablement, Production Support and Control Management governance teams to maintain success across our scaling wallets products globally.
How will you make an impact in this role?
Lead complaint investigation processes to ensure customer concerns are resolved
Refresh Key Risk Indicators and enable automated alerting
Lead issue management and event closure processes
Drive documentation and best practice sharing across the product portfolios.
Drive continual risk awareness and proactively identify opportunities to increase control protects and accelerate our ability to meet our customers needs every day and deliver world class payment experiences
Minimum Qualifications:
- 1 years of experience in digital product management, with a track record of delivering high-impact solutions
- Proven people leadership experience, with the ability to coach and inspire cross-functional teams
- Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
- Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
- Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
- Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution
- Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
- Bachelor’s degree required
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Salary : $78,000 - $124,750