Director, Marketplace – Ground (Rail, Car, Mobility)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Director, Marketplace – Ground is the end-to-end economic and experiential owner of the Ground category (Rail, Car, and Emerging Mobility).

This leader defines category strategy, growth priorities, partner value proposition (in partnership with GBP), and customer experience standards — ensuring the Marketplace delivers measurable revenue, margin, and client value outcomes within Ground.

This is a highly visible leadership role responsible for building and scaling a complex, multi-supplier category within a unified Marketplace model.

What You’ll Do

Own Ground Category Strategy & Economic Performance

• Define long-term Ground strategy including Rail, Car, and mobility adjacencies
• Establish category growth priorities and competitive positioning
• Own revenue growth, margin improvement, attach rate, and supplier performance
• Identify whitespace opportunities and new areas of investment
  
  
  

Drive Product & Experience Excellence

• Define end-to-end Ground booking and servicing experience standards
• Prioritize product enhancements across web, mobile, and assisted channels
• Ensure Ground integrates seamlessly within broader trip flows
• Align category UX with Marketplace-wide personalization and value frameworks
  
  
  

Partner Strategy & Commercial Alignment

• Define partner strategy in collaboration with Global Business Partnerships
• Drive alignment between commercial commitments and product delivery
• Ensure supplier performance meets Marketplace objectives
• Coordinate partner launches and commercial programs
  
  
  

Collaborate Across Marketplace

• Work with Marketplace Value to align on optimization logic and value metrics
• Partner with Platform & Engineering to translate category needs into scalable capabilities
• Coordinate with Solutions and Commercial teams on go-to-market readiness
• Align roadmap commitments with 180-day planning cycles
  
  
  

Translate Strategy into Measurable Outcomes

• Establish clear success metrics and accountability structures
• Convert category objectives into marketplace-level impact
• Drive execution discipline and delivery predictability
  
  
  

What We’re Looking For

• 10 years of product leadership experience in travel, marketplace, platform, or multi-sided ecosystems
• Demonstrated ownership of revenue-driving product portfolios
• Strong commercial acumen with ability to align product and partnership strategy
• Experience scaling fragmented supplier ecosystems preferred
• Proven ability to influence across engineering, commercial, and operational teams
• Strong data-driven decision-making capability
• Experience building and leading high-performing product teams
• Executive presence with ability to operate at strategic and tactical levels
  
  
  

Why This Role Matters

Ground is a critical growth vector for Marketplace — expanding trip completion, increasing wallet share, and strengthening customer value.

This leader ensures Ground evolves from a fragmented set of offerings into a strategically integrated category within a unified Marketplace.

Location

Chicago, Illinois, United States

The US national base salary range for this position is from

$130,200.00 - $241,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
  
  
  

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!