Manager, Operations

Description

American Services Group (ASG) is part of American Elevator Group (AEG), the largest independent elevator service company in North America, consisting of a collection of well-established elevator service companies operating throughout the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to high growth, we are looking for an Manager, Operations to work out of the Greater Houston, TX Metro area.
 

Reporting to the General Manager, the Manager, Operations plays a key role in supporting the day-to-day execution of projects and service operations. This position oversees critical operational functions including field surveying, estimating support, contract management support, customer relations, technician recruitment and sourcing, and project management. Partner with internal teams and external stakeholders to ensure operational excellence, customer satisfaction, and profitable project delivery.

Responsibilities:

Talent Development & Sourcing

• Evaluate key resources and make recommendations accordingly. Provide guidance, mentorship, and professional development opportunities to enhance team members' skills and capabilities.
• Partner with HR and field leadership to identify, source, and recruit qualified elevator technicians.
• Support workforce planning to align technician capacity with project demand.
• Lead onboarding and orientation for new field personnel.

Surveying & Estimating Support

• Conduct or oversee pre-bid and pre-project site surveys to gather accurate field data.
• Collaborate with sales and estimating teams to ensure quotes reflect accurate site conditions, scope, and cost assumptions.
• Provide technical insights to support pricing strategies and bid preparation.

Contract Management Support

• Assist in reviewing contract terms to ensure alignment with project scope and company standards.
• Monitor project documentation, including change orders, permits, and compliance records.
• Coordinate with administrative and legal teams to support timely and accurate contract execution.

Customer Relations

• Serve as a primary point of contact for customers throughout the project lifecycle.
• Address inquiries, provide project updates, and resolve issues in a timely manner.
• Build and maintain strong relationships that promote customer satisfaction and repeat business.

Project Management

• Plan, coordinate, and oversee project execution to ensure adherence to schedules, budgets, and quality standards.
• Monitor progress, manage resources, and identify potential risks or delays, implementing corrective actions as needed.
• Collaborate with internal departments to ensure seamless handoff between sales, operations, and service.
• Ensure compliance with applicable laws, regulations, and other certification requirements.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Administration or a related field required.
• Minimum of 7 years of related experience required, with at least 4 years in a management role.
• In-depth knowledge of elevator systems, service processes, and relevant technologies.
• Strong understanding of industry safety regulations, codes, and standards.
• Strong leadership abilities with excellent written and oral communication skills.
• Strong interpersonal skills with the ability to build a cohesive team.
• Must have exceptional multitasking skills and the ability to work in a fast-paced environment managing multiple priorities.
• Excellent customer service skills with the ability to establish strong relationships.
• Proficient in Microsoft Suite, specifically Excel, Outlook, Teams, and Word.

Work Environment & Hazards:

• Hybrid environment working between office and field locations.
• Exposure to confidential company data and sensitive regulatory information.
   

Special Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel to job sites and attend meetings at multiple locations as required. Travel up to 50%.
• Must be able to lift up to 50 pounds at times.
   

Work Contact Group:

• Significant contact with customers and field staff.
• Regular interaction with stakeholders and various operational departments.
• Collaboration with all departments to ensure companywide compliance.

We are proud to offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our team. Benefits include competitive salary, 90% employer covered health insurance, dental, and vision insurance, alongside various employer sponsored benefits. Highly competitive 401(k) safe harbor match which is 100% vested upon plan entry, generous paid time off, flexible work arrangements, professional development opportunities with tuition reimbursement, and more!
 

AEG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.