What are the responsibilities and job description for the Supply Chain Service Center Representative position at American Electric Power?
Job Posting End Date
04-14-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Provides operational procurement services to business partners in the Tier 1/Tier 2 Transactions group. Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic and medium-complexity requests on behalf of business partners. Reassigns complex and/or higher-value purchase requests as appropriate. Delivers medium-complexity procurement issue resolution services to Supply Chain operations staff, business partners, and suppliers. Provides Tier 1/Tier 2 support in the Issue Resolution group by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail. Refers complex issues to higher tier group member for assistance and/or resolution. Supports tracking and reporting of performance metrics, to deliver effective and efficient customer support.
Job Description
Supply Chain Service Center Representative (Salary Grade 5)
Supply Chain Service Center Representative Sr (Salary Grade 6)
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
What You'll Do:
Supply Chain Service Center Representative (Salary Grade 5)
Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience.
Experience: In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
Supply Chain Service Center Representative Sr (Salary Grade 6)
Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience.
Experience: In addition to any experience required above, 3 years of relevant customer service and/or procurement experience required.
Additional Expectations:
Supply Chain Service Center Representative (Salary Grade 5)
Expected Salary Range: $74,000.00-$84,000.00 (USD)
Supply Chain Service Center Representative Sr (Salary Grade 6)
Expected Salary Range: $84,000.00-$94,000.00 (USD)
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
04-14-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Provides operational procurement services to business partners in the Tier 1/Tier 2 Transactions group. Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic and medium-complexity requests on behalf of business partners. Reassigns complex and/or higher-value purchase requests as appropriate. Delivers medium-complexity procurement issue resolution services to Supply Chain operations staff, business partners, and suppliers. Provides Tier 1/Tier 2 support in the Issue Resolution group by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail. Refers complex issues to higher tier group member for assistance and/or resolution. Supports tracking and reporting of performance metrics, to deliver effective and efficient customer support.
Job Description
Supply Chain Service Center Representative (Salary Grade 5)
Supply Chain Service Center Representative Sr (Salary Grade 6)
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
What You'll Do:
- Executes basic and medium-complexity operational procurement transactions to ensure business partner satisfaction and operational efficiency.
- Source requisitions and issue purchase orders, including blanket purchase orders, for internal customers according to Company policies, processes, and procedures.
- Updates purchase orders based on change orders and other needs.
- Obtains acknowledgement of purchase order receipts from suppliers, and updates purchase orders accordingly.
- Maintains good relationships with business partners and suppliers through high-level customer service while supporting the category strategies established by Strategic Procurement.
- Collaborates, as needed, with the Supply Chain center of excellence (COE), Strategic Procurement, and business partners on sourcing events, projects, and other initiatives to address recurring issues, improve efficiency, and improve satisfaction.
Supply Chain Service Center Representative (Salary Grade 5)
Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience.
Experience: In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
Supply Chain Service Center Representative Sr (Salary Grade 6)
Education: Bachelor's Degree in business, accounting, finance, supply chain, or other related field; Or 4 years of relevant procurement or service center experience.
Experience: In addition to any experience required above, 3 years of relevant customer service and/or procurement experience required.
Additional Expectations:
- Excellent analytical, problem-solving, and time management skills desired.
- Proficiency with procurement systems.
- Strong customer-oriented mindset.
- Ability to be persuasive and build credibility desired.
- Good understanding of procurement processes, policies, and tools.
Supply Chain Service Center Representative (Salary Grade 5)
Expected Salary Range: $74,000.00-$84,000.00 (USD)
Supply Chain Service Center Representative Sr (Salary Grade 6)
Expected Salary Range: $84,000.00-$94,000.00 (USD)
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $93,188.50
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Salary : $74,000 - $84,000