What are the responsibilities and job description for the Process Excellence Coach position at American Eagle Financial Credit Union Incorporated?
The Opportunity
Join us at the heart of our continuous improvement journey at American Eagle. As a Process Excellence Coach, you will play a pivotal role in inspiring and influencing team members across the organization by championing advanced processes and data-driven initiatives. You will collaborate with leaders at all levels, helping to shape and impact our future. This position is key to fostering our culture which is focused on innovation, operational excellence, and delivering on our members’ most critical needs.
Location – East Hartford, CT Hybrid
Hours – Fulltime
You Are
Driven to Inspire Change
You are committed to driving continuous improvement and empowering teams to embrace transformation. As a skilled change agent, you manage resistance effectively and guide others through transitions. With a sharp focus on process optimization, you collaborate closely with teams to ensure smooth, efficient operations across the organization.
Powered by Insights & Data
You recognize the power of data in uncovering areas for improvement. Through insightful analysis, you craft initiatives and rally others to join in the effort. You have a strong influence in helping others understand the importance of data-driven decision making and its potential for positive change.
An Influential & Adaptable Leader
You excel at influencing others without formal authority through purpose, heart and authenticity. With a collaborative approach, you provide feedback and coaching through persuasion and transparency. Acting as a trusted advisor, you guide senior leaders and management on data analysis, process optimization, and strategic alignment. You play a key role in training and mentoring others on continuous improvement principles, techniques, and methodologies.
We Are
A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.
Key Responsibilities
- Continuous Improvement
- Foster a culture of continuous improvement within the organization.
- Stay updated with the latest Lean and Six Sigma trends, tools, and best practices.
- Encourage the adoption of innovative approaches to enhance process performance.
- Project Management:
- Serves in a consultative manner to senior leaders and other members of management in the areas of data analysis, process, and alignment.
- Lead and manage process improvement projects from initiation through sustainment.
- Define project scopes, goals, plans, and deliverables.
- Track progress and ensure projects stay on schedule and within budget.
- Training and Mentoring:
- Train and mentor continuous improvement project leaders and other team members on Lean and Six Sigma principles and techniques.
- Facilitate workshops and training sessions on continuous improvement tools and methodologies.
- Provide guidance and support to project teams to ensure successful project outcomes.
- Design and facilitate process management training for all team members at all levels of leadership across the organization.
- Change Management
- Manage change initiatives related to process improvements.
- Address resistance and establish plans to facilitate smooth transitions during process changes.
- Ensure that changes are effectively communicated and implemented.
- Demonstrate comfortability in influencing without formal authority.
Education and/or Experience
This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of eight years in a previous process improvement role and Bachelor’s degree. Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.
Opportunities for Growth
At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.
AEFCU is an Equal Opportunity Employer Veterans/Disabled