Operations Support Rep I

The Opportunity

Be the behind-the-scenes powerhouse that keeps our member services running seamlessly. You’ll process high-value transactions, maintain accounts, manage specialized cases, and support card and payment operations, all while helping test new products and streamline processes. This role is perfect for the detail driven problem solvers who want variety, challenge, and the chance to make a real impact every day.

Location – East Hartford, CT Hybrid

Hours – Fulltime

Compensation - $22-$24 an hour (depending on experience, education, aptitude & equity)

You Are

Problem-Solver

You think critically, troubleshoot quickly, and find efficient solutions to keep processes moving

Collaborative

You are a team player, communicate clearly, and support team success across departments

Attentive and Detailed

You are well versed in organization and are detail oriented.

We Are

A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

Key Responsibilities

• Deposit Related Functions
• Daily processing of domestic and international wires
• Conducting maintenance and member communications on deceased accounts, including credit cards
• Processing transactions received in the mail to include but not limited to: deposits, withdrawals, bank check requests, CD closeouts and loan payments
• Process daily overdraft reports, conduct account lock maintenance and submit necessary reporting
• Process Verification of Deposits, SWBC payments and Returned Deposited Items
• Process bank executions, tax and IRS Levies, child support orders according to state and federal statutes
• Card Related Functions
• Daily balancing and support of instant issuance, including fulfilling branch supply requests
• Processing of debit card lost/stolen reports, ordering of embossed cards, and card redirects
• Processing credit card maintenance requests, new card production and card upgrades
• Review and processing of daily credit and debit card related reports for procedure and compliance adherence, accuracy of member information, potential risks, etc.
• Performs quality checks on all card and account maintenance to ensure completeness of information
• Restructures credit cards as identified by Payment Solutions
• Member Experience
• Review reports for quality control purposes
• Provide backup assistance when understaffed and works with the team to ensure all departmental duties and goals are met
• Answer the department group line to assist members and internal teams with Operational questions related to Deposit or Card Services
• Monitor the department email box and respond to incoming requests for information
• Support problem resolution requests received directly from members
• Works closely with other departments to conduct testing and review of accounts pertaining to any system upgrades, new product development, or conversions to a new vendor
• Actively cross-sells AEFCU products and services and acts as a resource of information to educate internal departments and members on the features and benefits of our products and services, exceeding the member’s expectations and building long-term member relationships
• Researches, processes, and fully resolves all member and internal team member inquiries related to card and deposit functions within established service standards.
  
  

Education And/or Experience

This role requires subject matter expertise and the ability to provide mentorship, guidance, and training to other team members. This level of expertise will generally be attained with a minimum of two years in a previous role and High School Diploma/GED. In recognition that the attainment of such qualifications may be obtained at different paces by different individuals, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience.

Opportunities for Growth

At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.

AEFCU is an Equal Opportunity Employer Veterans/Disabled