What are the responsibilities and job description for the Senior Systems Engineer position at American Eagle Financial Credit Union Incorporated?
The Opportunity
As a Senior Systems Engineer, you’ll have the opportunity to shape and support the core IT infrastructure that powers our business. In this role, you’ll apply your expertise in Microsoft technologies, virtualization, and networking to ensure our systems are secure, reliable, and ready to scale. From designing solutions to tackling complex challenges, you’ll be the trusted expert driving improvements that make a real impact across the organization.
Location – American Eagle Financial Center, East Hartford/Hybrid
You Are
A Technical Leader
Confident in Microsoft technologies, networking, visualization, and cloud platforms, with the skills to design infrastructure that’s secure, reliable, and ready to scale
A Strategic Problem Solver
Known for anticipating challenges, uncovering smart solutions, and finding ways to make systems stronger and more efficient
Security-Driven
Committed to safeguarding data and systems, building compliance into your work, and ensuring business continuity through resilient disaster recovery plans
A Collaborative Partner
Skilled at working across teams, breaking down complex ideas into clear solutions, and delivering technology that helps the business thrive
We Are
A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.
Key Responsibilities
- Infrastructure Management
- Administer and maintain physical and virtual servers
- Manage SAN storage systems and enterprise backup solutions.
- Oversee patching and updates for SQL Server and other critical systems.
- Manage SQL clusters and databases.
- Business Continuity & Disaster Recovery
- Design and maintain DR and BCP strategies.
- Conduct regular testing and validation of recovery procedures.
- Security & Compliance
- Perform system hardening and vulnerability remediation.
- Collaborate with security teams to ensure compliance with industry standards.
- Monitoring & Support
- Provide Level 2 & 3 support for infrastructure and business applications.
- Participates in on-call rotation of after-hours emergency support and maintenance of a 365x24x7 production environment.
- Microsoft Ecosystem
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint.
- Manage Active Directory, Group Policy, and identity/access controls.
- Network & Capacity Planning
- Assist in network design and performance optimization.
- Conduct capacity planning and resource forecasting.
- Cloud Infrastructure
- Design, implement, and manage cloud-based solutions.
- Support hybrid cloud environments and cloud migration initiatives.
- Optimize cloud resource usage and cost management.
Education and/or Experience
This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members. While this level of expertise will generally be attained with a minimum of 7-10 years in a previous systems engineering or infrastructure roles and Bachelor’s degree in Computer Science, Information Technology, or related field. Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.
Certificates, Licenses and Registrations
ITIL fundamentals, Microsoft 365/Azure, and VMware Certifications are preferred but not required.
Opportunities for Growth
At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.
AEFCU is an Equal Opportunity Employer Veterans/Disabled