What are the responsibilities and job description for the Front Desk Coordinator - Customer Experience Specialist position at American Driver Training Academy?
Front Desk Coordinator / Customer Experience Specialist
American Driver Training Academy – New Castle, DE
American Driver Training Academy is seeking a high-energy, people-oriented professional to be the FIRST voice and FIRST impression of our company.
We train men and women to start high-paying careers in trucking. Every person who contacts us is taking a major step toward changing their life - and that first interaction matters.
This is NOT a quiet desk job
This is a fast-paced, high-interaction role. You will be:
→ Handling a high volume of inbound and outbound calls
→ Speaking with new leads throughout the day
→ Greeting walk-in customers
→ Managing multiple priorities at once
If you are not naturally upbeat, engaging, and quick on your feet, this role will not be a good fit.
Who You Are
You are someone who:
✅ Brings positive energy into every conversation
✅ Sounds friendly and confident on the phone
✅ Enjoys talking to new people all day
✅ Thrives in a fast-paced environment
✅ Handles pressure without losing professionalism
✅ Is motivated by growth and opportunity
✅ Takes pride in being the first impression of a company
Responsibilities
- Manage high-volume inbound and outbound phone calls
- Greet and assist all onsite guests professionally
- Schedule appointments and maintain calendars
- Support admissions and office operations
- Maintain organized systems and records
- Handle multiple tasks efficiently in a fast-paced environment
Qualifications
- Previous experience in customer service, front desk, or office roles
- Strong verbal communication skills (phone presence is critical)
- Ability to multitask and stay organized under pressure
- Strong attention to detail and follow-through
- Proficient in Microsoft Office and/or Google Workspace
- Typing speed of 60 WPM
- Strong phone energy and personality REQUIRED
Growth Opportunity
Top performers have the opportunity to advance into admissions, recruiting, or leadership roles.
Compensation & Schedule
- Full-time, Monday through Friday, 6:30 AM – 3:30 PM
- Salary: $38,480 – $50,000 based on experience
After 90 days:
→ Medical, Dental, Vision
→ 401k with 3% match
→ Uniforms provided
IMPORTANT ~ APPLICATION INSTRUCTIONS
We are a very busy, fast-paced training academy, and our team is focused on serving our students and customers throughout the day.
All applications MUST be submitted through Indeed, email (careers@americandrivertraining.com), or fax (302-655-1746) ONLY. Please do not call or visit our office regarding this position.
Following these application instructions is an important part of our hiring process. Candidates who call or visit in person rather than following the application instructions will not be considered.
We appreciate your cooperation and look forward to reviewing your application!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $38,480 - $50,000