What are the responsibilities and job description for the Automotive BDC Representative position at AMERICAN DREAM CHASERS LLC?
The Automotive BDC Representative reports to the Sales Manager and focuses on converting new internet leads and all customer segments into sales appointments. This role manages customer communication across phone, email, text messaging, and chat while supporting lead follow-up, inquiry handling, and sales coordination.
Responsibilities
- Follow up with new internet leads and customers across all segments.
- Conduct customer outreach by phone, email, text messaging, and chat.
- Handle inbound inquiries and perform outbound calling.
- Schedule and confirm sales appointments.
- Manage and update customer information in the CRM.
- Coordinate qualified leads and appointments with the sales team.
- Communicate with customers through timely, professional email correspondence.
Preferred Qualifications
- 2 years of experience in automotive business development.
- Experience with customer relationship management (CRM) systems.
- Knowledge of lead generation and appointment setting.
- Experience in telephone sales.
- Automotive product knowledge.
- Strong verbal communication skills.
- Effective time-management skills.