What are the responsibilities and job description for the Account Manager position at American Diamond Logistics?
Customer Operations Account Manager – Fort Worth
About American Diamond Logistics
American Diamond Logistics (ADL) is a fully licensed domestic and international 3PL specializing in FTL, LTL, flatbed, refrigerated, open deck, intermodal, and drayage.
We’ve built our business by getting back to the basics - treating people the right way and executing at a high level on every shipment, supported by a growing tech stack.
As we expand, we’re building a team that operates with urgency, accountability, and a “Whatever it Takes” mentality to deliver for our customers.
The Opportunity
This is not a traditional sales-driven Account Manager role.
This is a customer operations–focused position responsible for owning the day-to-day execution, service experience, and ongoing support of key accounts.
As a foundational hire in ADL’s expansion, you’ll work directly alongside leadership to help build the operational backbone of the division - ensuring our customers receive consistent, high-level service while supporting long-term account growth.
You’ll be the bridge between the customer and internal teams, stepping in wherever needed to keep freight moving and relationships strong.
If you thrive in a fast-paced environment, take pride in execution, and don’t hesitate to roll up your sleeves when things get challenging, this role offers significant upside and career growth.
What You’ll Own
- Serve as the primary point of contact for assigned accounts, owning day-to-day communication and service execution
- Partner with Sales to support and maintain a portfolio of key customers
- Build and maintain relationships across multiple levels within customer organizations
- Maintain strong visibility into daily shipment activity and proactively address service issues
- Step into execution when needed to ensure loads are covered and service commitments are met
- Work cross-functionally with operations to establish and maintain SOPs and customer-specific KPIs
- Support the bid lifecycle including RFPs, pricing coordination, and contract implementation
- Identify service gaps, process improvements, and opportunities to strengthen customer relationships
- Contribute to building scalable processes and best practices as the ADL Organization grows
What We’re Looking For
- 3–5 years of experience in transportation/logistics (3PL experience strongly preferred)
- Strong operational understanding of how freight moves (not just customer-facing experience)
- Proven ability to manage both customer relationships and execution responsibilities
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and ability to stay composed under pressure
- Excellent communication skills - clear, responsive, and solution-oriented
- Self-starter with a strong sense of urgency and accountability
- Comfortable operating in an evolving, build-from-scratch environment
- Proficiency in Microsoft Office (Excel required)
- Bachelor’s degree preferred
Why This Role
- Direct exposure to leadership and real-time decision-making
- Ability to shape service standards, processes, and customer experience
- Clear path for growth as the office scales
- Competitive base salary with long-term upside
Location
On Site in N Fort Worth, Tx 76177