What are the responsibilities and job description for the Hotel Maintenance Manager position at American Cruise Lines?
The Hotel Maintenance Manager is responsible for hotel preventative maintenance to ensure the Fleet meets brand standards and guests’ expectations. The Manager is responsible for all interior routine maintenance/replacement of furniture, fixtures, and equipment. The Manager works with Hotel Operations and Designers on needs assessments and prepares scope of project documents. The Manager manages all phases of refurbishment and ongoing maintenance to ensure that all hotel related items installed are in accordance with contract, design specifications, budget, guests’ standards, compliance of regulations, safety requirements, and as directed.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
- Drafts and presents implementation plans, budgets, and project timelines to Senior Leadership.
- Establishes timeline for routine maintenance and/or replacements of furniture, fixtures, and equipment.
- Manages ticket system during season for required hotel maintenance, FF&E replacements and refurbishments that requires shore side vendor.
- Ensures projects are accomplished following applicable regulatory requirements and that all documents are updated and archived.
- Facilitates effective communication between contractors, crew, and management.
- Oversees and onsite to manage refurbishment projects.
- Generates and distribute reports to provide status updates throughout the season and/or during the refurbishment period.
- Maintains Fleet during operating in collaboration with shipboard crew and/or shore side contractors.
- Reviews drawings and specifications presented by architects and designers, considering functionality, operational needs, and budget.
- Prepares bid documents and design and technical specifications.
- Advises and participates in contract negotiations and selection of vendors.
- Ensures selected specifications comply with the safety and environmental regulations established by the company and regulatory agencies.
- Understands construction principles and reading plans and drawings.
- Maintains contact with contractors and vendors to resolve issues.
- Coordinates with contractors, architects, designers, and managers to assure the project is completed to specifications and on time.
- Monitors costs to assure budget is maintained.
- Performs onsite inspections to ensure quality and assurance of work completed on time.
- Ensures construction trades follow plans and build as designed.
- Supervises contractors and coordinate the build schedule with the Hotel, Marine, and Engineering department to provide on time and on budget delivery.
- Evaluates final results and provides feedback in regard to process improvements and enhancements for future refurbishments.
- Minimum 5 years’ experience in Hotels, Cruise Ships and Project Management.
- B.S. in Management, Hospitality, or Engineering is preferred.
- Strong organizational skills and excellent verbal and written communication skills (English).
- Proficiency in Microsoft Office.
- US Coast Guard regulated pre-employment drug test.
- TWIC required upon employment.
- Ability to identify, manage, and solve problems.
- Ability to hold people accountable.
- Ability to critically assess performance.
- Consistent, accountable, confident, assertive, and committed.
- Position requires Manager to be on site during refurbishments.
- Approximately 60% travel year round.
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.