What are the responsibilities and job description for the Guest Travel Coordinator position at American Cruise Lines?
American Cruise Lines is looking to add additional Guest Travel Specialists to our Travel Coordinator team in Sandy, UT. This is a position that will manage travel for guests across our growing fleet, which includes flights and transfers for guests currently booked on our cruises. The ideal candidate for this role should be able to thrive within a fast paced environment while ensuring that all guests are provided with seamless travel arrangements. Within this role you will be responsible for making sure that all details are in place, including day-to-day coordination of sending itineraries, making and confirming reservations, and checking rates and availability.
The ability to stay organized and attention to detail are both crucial within this role while also being able to provide superior customer service. This candidate must be able to fluidly and effectively communicate with our guests including the sending of reservations and fielding questions. This position offers the opportunity to be in a dynamic role within a growing team!
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities & Benefits:
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
The ability to stay organized and attention to detail are both crucial within this role while also being able to provide superior customer service. This candidate must be able to fluidly and effectively communicate with our guests including the sending of reservations and fielding questions. This position offers the opportunity to be in a dynamic role within a growing team!
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities & Benefits:
- Responsible for booking air and occasional transfers for our Guests currently booked on our cruises.
- Exploring flight options, booking, confirming, ticketing air.
- Sending reservations and fielding questions.
- Benefits Include: Medical, Dental, Vision, 401k, onsite gym, covered parking.
- Previous GDS experience required (Sabre preferred) and familiarity with exploring flight options, booking, confirming, and ticketing air as well as schedule changes, voids, and exchanges.
- Previous experience arranging travel such as hotel, flights and ground transportation.
- Internet savvy with strong knowledge of online travel sites.
- Excellent communication skills and proficiency with Microsoft office applications.
- Bachelor’s Degree or equivalent experience.
- Commute to and work in the Salt Lake City, Utah area.
- Must be able to commute to and from Sandy, Utah.
- Full-time position; 40 hours a week.
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
- This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.