What are the responsibilities and job description for the Adventure Guide position at American Cruise Lines?
Adventure Guide
The Adventure Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As an Adventure Guide you are responsible and accountable for all land exploration, transfer operations, and brand ambassadorship & representation. The Adventure Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.
This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.
Our company’s values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America’s Story on the Finest American Ships.
Responsibilities:
- Available Regions:
- National Parks & Legendary Rivers itinerary: Yellowstone, Glacier & Grand Teton
- Great Smoky Mountains
- Northwest National Parks: Mt. Rainier, Olympic National Park, North Cascades National Park
- Alaska National Parks
- Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
- Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to give to guests to explain what each day entails.
- Create and execute entertainment, such as trivia and games, on board the motorcoach.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Socialize with guests at every opportunity.
- Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
Attributes for Success:
- Ability to engage guests throughout each cruise.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
Qualifications:
- Bachelor’s Degree in hospitality, tourism, or event management is preferred.
- Previous National Parks Tour Guide experience preferred.
- Significant experience in hospitality, tourism, and/or event management.
- Strong sense of production and presentation.
- Proficiency in Microsoft Office Suite applications.
- Enthusiasm, confidence, and a can-do attitude.
- Strong public speaking skills.
- Strong sense of production and presentation.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC)
Work Schedule:
- 6-8 weeks working
- 1 to 2 weeks shore leave
- 7 days per week while working
- Accommodations and meals provided while working
Perks:
- Benefits package including medical, dental, and matching 401k.
- Complimentary travel accommodations.
- No living expenses aboard the ship (room and board are included).
- Training programs to support you.
- Continuous growth in the company.
- Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
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