What are the responsibilities and job description for the Credit Counselor- Full Time position at American Consumer Counseling Center?
At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers.
Join a team where flexibility, fulfillment, and impact are at the heart of everything we do.
We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We’ve been named Top Places to Work 2022 winner and received the BBB Award in 2021 & 2022.
As a Credit Counselor, you'll provide support to people across the country facing financial crises, credit challenges, or debt issues. You’ll help clients gain a clear understanding of their situation and guide them toward the best possible solutions. We’re hiring remote credit counselors with flexible hours, including Saturdays.
What You Bring
- Comfortable and professional on the phone—strong telephone skills are a must
- Proven ability to build and maintain customer relationships
- Background in customer service and handling client needs with care
- Clear, concise communication skills, both written and verbal
- Sales experience and a drive to meet or exceed goals
Full-time Credit Counselors receive ACCC’s Top-Tier Benefits Package, including:
- Affordable Medical, Dental, and Vision Insurance
- Life Insurance
- 401K Matching
- Long-Term & Short-Term Disability
- Generous PTO, Paid Holidays
- Employee Wellness Programs
In addition to a competitive base salary, this role offers the opportunity to earn a monthly performance-based bonus. Your hard work and results will be rewarded, giving you the chance to increase your earnings each month!
This is the afternoon shift, 12:00- 8:00, 1:00- 2:00. One Saturday a month is required.
We are looking for Credit Counselors to work the late shift which is 12:00 pm- 8:00 pm EST. Must be available to work one Saturday shift a month.
