SERVICE BDC REPRESENTATIVE- (APPOINTMENT COORDINATOR)

Advantage Chevrolet of Hodgkins is currently seeking a Full- Time Service BDC Representative (Service Appointment Coordinator) to join our team.

As a Service BDC Representative, you will be responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills.

Responsibilities

• Follow Scripts and guidelines on all Inbound and Outbound calls
• Ensure that all calls presented are answered promptly and professionally
• Develop proficiency with all features of the BDC CRM software by verifying all information entered into BDC software is consistent and accurate
• Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
• Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
• Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate date and times
• Perform other duties as assigned
• Maintain a professional code of conduct at all times

• Make a minimum of "150" Outbound Calls per Day.
• Dealership experience is a plus, but strong customer service experience is our top priority
• Must be flexible for nights and weekends
• Positive and hardworking personality
• Excellent follow-up skills
• Strong computer skills
• Excellent communication and interpersonal skills
• Highly organized and detail-oriented
• Customer service oriented
• Ability to work in a fast-paced environment

Benefits:

• Hourly Weekly Commission
• 401(k)
• 1 Week paid vacation after 1 year, 2 Weeks paid after 2 years, 3 Weeks after 10 Years.
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

We offer competitive pay, excellent benefits, and opportunities for career growth. If you are a dependable, team-focused individual who is committed to providing high-quality service, we encourage you to apply for this exciting opportunity.

EEOC Statement

Advantage Chevrolet of Hodgkins is an Equal Opportunity Employer. We are committed to creating a workplace free of discrimination and harassment and promoting inclusion and respect for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, political beliefs, sexual orientation, marital status, or any other characteristics protected by law.