What are the responsibilities and job description for the Software Engineer Associate position at American Century Investments?
About Us
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary
The Software Engineer Associate – Sales & Marketing Technology is an entry‑level engineering role focused on supporting and maintaining production systems that enable Sales and Marketing capabilities across the organization.
The primary responsibility of this role is to support day‑to‑day production operations, including monitoring system health, responding to incidents, and coordinating issue resolution with guidance from senior engineers and architects. This role also contributes hands‑on development work to improve reliability, reduce recurring issues, and build foundational technical skills.
This position is well suited for an engineer early in their career who is eager to learn enterprise systems, grow technical ownership skills, and develop confidence supporting production environments.
This role reports to the IT Manager – Software Engineering.
This hybrid position will be based out of our Kansas City, Missouri office.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
How You Will Make an Impact:
Production Support & Incident Response (Primary Focus)
What We Offer
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_Acquisition@americancentury.com. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
American Century Proprietary Holdings, Inc. All rights reserved.
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary
The Software Engineer Associate – Sales & Marketing Technology is an entry‑level engineering role focused on supporting and maintaining production systems that enable Sales and Marketing capabilities across the organization.
The primary responsibility of this role is to support day‑to‑day production operations, including monitoring system health, responding to incidents, and coordinating issue resolution with guidance from senior engineers and architects. This role also contributes hands‑on development work to improve reliability, reduce recurring issues, and build foundational technical skills.
This position is well suited for an engineer early in their career who is eager to learn enterprise systems, grow technical ownership skills, and develop confidence supporting production environments.
This role reports to the IT Manager – Software Engineering.
This hybrid position will be based out of our Kansas City, Missouri office.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
How You Will Make an Impact:
Production Support & Incident Response (Primary Focus)
- Support production systems across the Sales & Marketing Technology stack by responding to incidents, service requests, and operational issues.
- Serve as the first point of coordination for incoming issues, helping triage and route items to the appropriate team or partner.
- Escalate issues appropriately and work under the guidance of senior engineers to drive incidents to resolution.
- Provide timely updates during incidents and assist with post‑incident documentation and follow‑ups.
- Help maintain and improve runbooks, support documentation, and standard operating procedures.
- Monitor system behavior, alerts, and recurring issues to help identify potential risks or degradation.
- Assist with validating releases and changes to ensure systems are ready to support production use.
- Participate in root‑cause analysis activities and help implement fixes that prevent repeat issues.
- Learn and apply best practices related to system reliability, monitoring, and supportability.
- Develop and maintain small enhancements or fixes that improve system reliability, performance, or supportability.
- Participate in code reviews, testing, and deployment activities with guidance from the team.
- Build familiarity with APIs, integrations, and enterprise application patterns.
- Grow understanding of the owned technology stack and how systems interact end‑to‑end.
- Work closely with product owners, engineers, and support partners to understand issues and priorities.
- Ask questions, seek feedback, and actively learn from teammates.
- Contribute positively to team rituals such as stand‑ups, planning sessions, and retrospectives.
- Bachelor’s degree in computer science, management information system, finance or business or an equivalent combination of education and work experience
- 0–3 years of professional software development or technical support experience.
- A foundational understanding of software engineering concepts and problem solving.
- Interest in learning how to support and troubleshoot production systems.
- Ability to communicate clearly, ask questions, and follow established processes.
- Willingness to support production systems and occasionally respond to urgent issues.
- Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
- Internship, co‑op, or early career experience supporting enterprise applications.
- Exposure to APIs, integrations, or SaaS platforms (Salesforce experience a plus).
- Familiarity with Agile or team‑based development environments.
- Curiosity about system operations, monitoring, and reliability.
What We Offer
- Competitive compensation package with bonus plan
- Generous PTO and competitive benefits
- 401k with 5% company match plus annual performance-based discretionary contribution
- Tuition reimbursement, formal mentorship program, live and online learning
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to HR-Talent_Acquisition@americancentury.com. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
American Century Proprietary Holdings, Inc. All rights reserved.
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