Receptionist Administrative Assistant I

Department: Office of Organizational Performance – Information Technology & Facilities

Reports To: Chief Information & Infrastructure Operations Officer (CIIOO)

Location: Dallas, Texas – ABOG National Center for Certification and Continuing Education (Uptown); 100% on-site work.

FLSA Status: Non-Exempt

Summary: The Receptionist Administrative Assistant serves as the first point of contact for visitors and callers, providing professional front desk support and performing a variety of administrative tasks to ensure smooth office operations. This role requires excellent communication skills, attention to detail, and the ability to multitask in a dynamic environment.

Essential Duties and Responsibilities:

Front Desk & Visitor Management

• Greet and assist guests, clients, and staff in a professional and courteous manner.
• Answer and direct incoming calls as needed, pending support requested by external callers dialing “0” for operator assistance.
• Work with and support front-line staff during high interaction/high volume periods, e.g., ahead of continuing certification application deadlines and requirements deadlines, to advance positive experiences by all stakeholders.
• Manage building access and monitor security cameras; verify visitor identity before granting entry.

Office Operations

• Order and maintain office and breakroom supplies for the organization.
• Ensure orderliness and organization of common areas such as the 1st and 4th floor lobby areas, breakroom, and office supply/mail room.
• Monitor for and distribute packages and incoming mail; perform outgoing mail and any package shipping duties. Work with staff, including Finance Department, for mail responsibilities associated with incoming and outgoing checks or other associated financial correspondence.
• Help support coordination of logistics and other details as needed for internal meetings and staff functions.
• Support facilities team as needed with duties and tasks associated with maintaining certain aspects of building, including communicating with vendors, e.g., landscaping, to ensure ongoing building maintenance, and pending guidance from facilities team.

Administrative Support

• Assist as needed in scheduling and coordinating meetings and appointments for the Chief Information & Infrastructure Operations Officer (CIIOO).
• Prepare and distribute meeting agendas, minutes, and related documents for the Chief Information & Infrastructure Operations Officer (CIIOO).
• Maintain and organize physical and digital filing systems.
• Support the organization as needed and directed during in-person exam weeks to ensure appropriate coverage and successful exam delivery.
• Support as needed any data entry requests from leadership, and document management.

Skills and Qualifications

• Demonstrable Proficiency: Candidates may be required to demonstrate proficiency in essential skills during the interview process (e.g., work samples, analysis exercise, and communication brief).
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2 years of experience in a receptionist or administrative support role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Professional demeanor and customer service orientation.
• Proficient with office procedures and equipment (copiers, scanners, phone systems).

PHYSICAL REQUIREMENTS

The following essential functions describe what must be accomplished and may be performed with or without reasonable accommodation:

• Primarily sedentary computer-based work; frequent keyboard/mouse use and on-screen analysis.
• Regular verbal and written communication in meetings and documentation; ability to present findings.
• Occasional standing/walking/meeting facilitation; occasional lifting/carrying of typical office items (up to 20 lbs.).
• Periodic travel (up to 10%) for meetings or conferences.

ABOG engages in an interactive process and provides reasonable accommodations to qualified individuals with disabilities.

WORKING CONDITIONS

Typical professional office/administrative environment with low noise levels; hybrid schedule with 60% in-office presence (role-specific positions that align with the nature of their work) and periodic travel for meetings/conferences. Work involves handling sensitive information under strict confidentiality, data governance, and security protocols. ABOG provides reasonable accommodation throughout the application and employment process upon request.

COMPENSATION

Salary commensurate with experience and qualifications.

BENEFITS

Comprehensive benefits including Health, Dental, Vision, HSA, employer-match 401(k), Basic Life/AD&D, and LTD. Additional benefits and eligibility will be shared in the recruiting process.

EEO STATEMENT

ABOG is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status. We welcome requests for reasonable accommodation at any stage of the hiring process.

The American Board of Obstetrics and Gynecology (ABOG) is a national, non-profit, apolitical organization that offers voluntary certification to obstetricians and gynecologists (OB-GYNs) and offers continuing certification to OB-GYNs in the United States and Canada.