What are the responsibilities and job description for the Inside Sales Representative position at American Bath and Shower?
ESSENTIAL DUTIES AND RESPONSIBILITIES
· The primary responsibility of the Inside Sales Representative is to set appointments for estimates in a professional and friendly manner.
· Answer all incoming calls from prospective Customers and set appointments with a success rate that meets or exceeds defined objectives.
· Contact all prospective Customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a with a success rate that meets or exceeds defined objectives.
· Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
· Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
· Evaluate uninstalled New Orders and identify opportunities for value added sales and follow up with customer.
· Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism.
· Input and maintain all data related to leads and scheduling in our CRM systems.
· Assist with referral program implementation and neighborhood marketing efforts.
· Conduct pre-appointment calls to targeted commercial and residential prospects.
· Schedule the Sales Consultant’s post install quality control visit.
· Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).
Job Type: Full-time
Pay: $55,000.00 - $85,000.00 per year
Experience:
- Inside sales: 3 years (Required)
- CRM software: 3 years (Required)
Language:
- Spanish (Required)
Ability to Commute:
- Pompano Beach, FL 33069 (Required)
Work Location: In person
Salary : $55,000 - $85,000