Senior IT Infrastructure Manager

Job Title: Senior IT Infrastructure Manager

Department: Information Technology

Reports To: COO

Type: Full time / Hybrid

Job Summary

We are seeking an experienced IT Infrastructure Engineer to support the launch, migration, and ongoing management of a new technology platform. This role will play a critical part in database architecture, system implementation, data integrity, and performance optimization across enterprise systems. The ideal candidate has strong technical expertise, experience with system implementations, and a solid understanding of IT infrastructure within regulated environments.

Lawyers across the country trust the American Bar Endowment (ABE) to help protect their families and firms. We sponsor quality group insurance products, exclusively for Bar Association Members. ABE-sponsored insurance is designed to generate dividends, which Bar Association Members can choose to donate to ABE. These contributions help fund research, educational, and public service projects of importance to the public and the profession. 

Key Responsibilities

·       Lead and manage databases supporting core CRM platforms, applications, and reporting systems

·       Support the launch and migration to a new CRM platform, including data conversion, validation, and reconciliation

·       Collaborate with business and vendor teams during system implementations, upgrades, and integrations

·       Design, maintain, and optimize database structures to ensure performance, scalability, security, and availability

·       Develop and oversee data migration strategies, ETL processes, and cutover activities

·       Monitor database performance and proactively troubleshoot issues

·       Ensure data accuracy, integrity, and compliance with internal controls and regulatory requirements

·       Implement and maintain backup, recovery, and disaster recovery procedures

·       Support production environments and provide escalation support for database-related incidents

·       Document technical processes, system configurations, and operational procedures

·       Enforce best practices around access control, data security, and change management

·       Stay current with database technologies, tools, and IT best practices

Required Qualifications

·       Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)

·       7 years of experience in database administration or database management roles

·       Strong experience supporting system implementations and platform migrations

·       Solid understanding of relational databases

·       General knowledge of IT infrastructure, applications, networking, and cloud-based environments

·       Experience with data migration, data validation, and system integration projects

·       Strong analytical, troubleshooting, and problem-solving skills

·       Ability to work cross-functionally with technical and non-technical stakeholders

Preferred Qualifications

·       Experience in the insurance or financial services industry

·       Familiarity with core insurance systems (policy administration, billing, claims, or underwriting platforms)

·       Experience with cloud databases and modern data platforms

·       Knowledge of regulatory, compliance, and data governance requirements

·       Project-based experience supporting major technology transformations

Key Technical Skills

·       .NET Development (C#)

·       SQL Proficiency (query writing, stored procedures, performance tuning)

·       CRM Experience (Salesforce, Dynamics 365, or equivalent systems)

·       Experience using and implementing AI tools

Key Competencies

·       Database architecture and optimization

·       System implementation and migration support

·       Data integrity and quality assurance

·       Vendor coordination and solution delivery

·       Technical documentation and process improvement

·       Strong communication and collaboration skills

At the ABE, we consider skills, organizational needs, and experience in our compensation approach. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $130,000 - $160,000 and includes full benefits.

The American Bar Endowment is an independent 501c3 organization. We are committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identify, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.