IT Technician

POSITION SUMMARY:   Under the general direction of the Technology Support Director, the IT Technician is responsible for the implementation, operation, maintenance, and support of employee and customer facing software, solutions, and associated systems.

 PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:   (90%)

• Responsible for the implementation, maintenance, troubleshooting and support of peripheral systems, and applications.
• Responsible for planning and supporting:
  1. System Imaging.
  2. System Patching
  3. Implementation of new hardware and software.
  4. Data backups.
  5. Taking and efficiently managing support calls.
• Assist in the identification and development of process efficiencies to streamline daily end user tasks, third party integrations, and I.T. Operational processes.
• Create, update, review and maintain work procedures.
• Participate in the I.T. On Call Rotation for afterhours support of end users and systems
• Resolve help desk tickets including but not limited to:
  1. Active Directory account lock outs/issues
  2. PC issues
  3. Software issues
  4. Peripheral hardware installation/issues
  5. Support of the Citrix remote desktop environment
  6. Fiserv application related issues
  7. Other tech support issues

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:   (10%)

• Participates in professional associations; attends industry-related conventions, conferences, conventions, reads pertinent publications.
• Represents Bank at various civic and community events.
• Other duties as may be assigned.

TEAM/COMMITTEE ASSIGNMENTS:

• Information Technology Team
• Incident Response Team
• Business Continuity Team

ROLE QUALIFICATIONS:

Education

• Bachelor’s degree in information technology preferred, or equivalent combination of education and experience in IT related field.
• Industry related certifications a plus.

Experience

• 2 years of experience preferred.
• Experience with Fiserv Precision a plus.

 Other Skills and Abilities

• Strong communication skills both verbal and written.
• Effective problem solving and decision-making skills.
• Time management and organizational skills.

PERFORMANCE MEASURES:

• Meets or exceeds annual goals as pre-established by the CIO that are aligned with the strategic plan.
• Compliance with regulatory requirements.

WORKING CONDITIONS:

• Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required.  Periodic stressful situations in response to multiple priorities within established deadlines.  Work hours are generally during normal business hours.  Unscheduled evening and weekend work will be needed to meet the needs of customers and employees.  Out-of-town and overnight business travel will be required. Work on some Saturdays may be required.  Must be able to lift and move up to 20 pounds of office supplies and equipment.  Some bending, turning, and twisting required.

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive.  It does not state or imply that these are the only duties and responsibilities assigned to the position.  The employee may be required to perform other job-related duties.  All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. 

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.