What are the responsibilities and job description for the Customer Care Center Representative position at AMERICAN BANK N A?
American Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).
Responsibilities:
- Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITM
- Listen to customers and review current relationships to offer products and services best suited to fit their needs
- Review online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactions
- Troubleshoot and efficiently resolve customer online banking issues
- Receive, research and resolve customer inquiries about their accounts
- Perform other duties as assigned
Requirements & Qualifications:
- Ability to work effectively as a team member
- Ability to multi-task
- Ability to prioritize
- Strong analytical, conceptual and problem-solving skills
- Drive to learn
- Ability to learn to use new technology effectively
- Ability to listen effectively
- Ability to train customers
- Strong communication skills
- Ability to give and receive feedback
Experience:
- High School graduate or equivalent required. Bachelor’s degree preferred.
- At least 1 year of banking experience required
- Two years of call center experience preferred
- Bilingual preferred
American Bank provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. American Bank provides reasonable accommodation for persons with disability.