Temporary Case Administrator (Legal Support)

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Temporary Case Administrator (Fully Remote)

Up to 29 hrs/week | Up to $27.50/hr | Approx. 3-month assignment

The American Arbitration Association (AAA) is seeking detail-oriented Temporary Case Administrators to support arbitration and mediation case administration. This fully remote role provides administrative and customer service support to ensure fair and efficient dispute resolution processes.

Responsibilities

• Manage arbitration/mediation case tasks and schedules.
• Communicate with parties, attorneys, arbitrators, and mediators.
• Maintain accurate case records in the PRISM case management system.
• Prepare and send correspondence; coordinate calls and video conferences.
• Apply fee schedules and support billing activities.
• Provide timely, professional customer service and problem-solving.
  
  

Qualifications

• Associate’s degree or equivalent combination of education and relevant experience.
• Strong written and verbal communication skills.
• Ability to interpret legal documents and procedural rules.
• Intermediate skills in Microsoft Outlook, Word, and Excel.
• Highly organized with strong attention to detail; able to manage multiple priorities.
• Professional, reliable, and able to maintain confidentiality.
  
  

Work Environment

• Fully remote; requires a dedicated workspace and reliable internet.
• Must be available during standard business hours.