Client Experience Representative

Job Description

Client Experience Representative

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Build the future with us

Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Client Experience Representative, you will play a key role in supporting policyholders, agents, and internal partners by providing accurate information, resolving inquiries, and ensuring a positive experience in every interaction.

This position is a great opportunity to showcase your communication skills, service mindset, and ability to thrive in a fast‑paced environment. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us

As a Client Experience Representative, you’ll be at the core of our mission. Here are the main responsibilities:

• Communicate with customers through inbound/outbound calls, chats, written correspondence, and email to resolve inquiries and provide policy information
• Explain policy coverage details and address customer questions and concerns
• Identify requests that require escalation or review by other departments or management
• Provide appropriate follow‑up to customers and ensure timely resolution
• Update policies and complete daily service logs accurately
• Develop a strong understanding of company products, policies, and internal resources
• Maintain a positive, professional demeanor in a high‑volume call center environment
• Work independently and collaboratively to meet personal and departmental goals
• Conduct business ethically and in compliance with all laws, regulations, and company standards
• Perform other duties as assigned
  
  

What Could Accelerate Your Success In This Role

We’re looking for someone who:

• Is known for their strong communication and customer service skills
• Stands out for their ability to stay calm, positive, and solution‑oriented under pressure
• Demonstrates strong attention to detail and the ability to multitask effectively
• Is recognized for their professionalism, integrity, and ability to work both independently and as part of a team
• Has one year of customer service experience, preferably in a call center environment
• Holds a High School Diploma or GED
• Types at least 35 WPM and can meet department KPIs within six months
• Spanish proficiency is a plus and supports communication with a broader customer base
  
  

Charter of the French language clause (if applicable): This role requires an intermediate level of English proficiency, as it involves communicating with customers, agents, and internal teams on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more
  
  

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

American-Amicable Life Insurance Company of Texas

Posting End Date

2026-04-27

About Us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.