What are the responsibilities and job description for the Manager, Team Member Engagement and Recognition position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This position offers the opportunity to shape strategy and modernize key programs—introducing new awards, optimizing processes, and leveraging data insights to enhance engagement, control costs, and improve the overall team member experience.
What You'll Do
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This position offers the opportunity to shape strategy and modernize key programs—introducing new awards, optimizing processes, and leveraging data insights to enhance engagement, control costs, and improve the overall team member experience.
What You'll Do
- Lead and oversee enterprise recognition programs, setting strategy and governance to ensure consistency, compliance, and cost-effective execution across the organization.
- Design and deliver a comprehensive leader education strategy, enabling appropriate use of recognition tools, budgets, and standardized practices while reducing fragmented, ad hoc programs.
- Direct the development and launch of a mid-level recognition award, establishing a scalable, standardized approach for recognizing top performers at key intervals.
- Own the evaluation and redesign of Nonstop Thanks point allocations, ensuring equitable distribution aligned with market best practices and organizational priorities.
- Drive continuous improvement by identifying opportunities for program enhancement, streamlining administrative processes, and implementing automation to increase efficiency and scalability.
- Establish and lead a data-driven measurement framework, leveraging insights on utilization, engagement, and ROI to inform strategic decisions and enhance overall program impact.
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in relevant field or equivalent experience/training
- 5 years experience in related field
- Demonstrated ability to lead and manage recognition, rewards, or team member engagement programs
- Strong background in program design, process improvement, and leveraging analytics to drive strategic decisions and measurable outcomes.
- Excellent managerial and teamwork skills
- Leadership and teamwork skills
- Self-motivated, detail oriented with strong organizational and time management skills
- Excellent presentation skills
- Ability to manage multiple projects with competing priorities simultaneously, in a fast-paced, dynamic environment
- Ability to successfully re-align priorities through effective utilization of available resources (people, technology and funds)
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.