What are the responsibilities and job description for the Manager, IT Engineering position at American Airlines?
Intro
Join a team where your leadership shapes the future of enterprise technology. As the Manager, IT Engineering, you will guide high-performing engineering teams, oversee large-scale application platforms, and ensure delivery excellence across complex system landscapes.
Why you'll love this job
You will lead engineering teams responsible for developing, integrating, and supporting enterprise applications—including CRM/Loyalty platforms—while influencing strategy and strengthening engineering practices.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Join a team where your leadership shapes the future of enterprise technology. As the Manager, IT Engineering, you will guide high-performing engineering teams, oversee large-scale application platforms, and ensure delivery excellence across complex system landscapes.
Why you'll love this job
You will lead engineering teams responsible for developing, integrating, and supporting enterprise applications—including CRM/Loyalty platforms—while influencing strategy and strengthening engineering practices.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Leadership, Strategy & Organizational Management
- Provide leadership and direction to engineering teams delivering enterprise applications.
- Build and mentor a high-performing engineering organization.
- Manage staffing, hiring, and workforce planning.
- Create an Agile, collaborative environment for engineering squads.
- Establish engineering standards, governance models, and best practices.
- Oversight of Loyalty Platform & CRM/Integration Ecosystems
- Oversee technical direction for Siebel CRM and Loyalty platforms.
- Guide integration frameworks involving web services, external components, and data interfaces.
- Direct Platform Siebel upgrade strategies, version management, and workspace governance.
- Ensure system scalability, resiliency, and performance.
- Review and approve technical design documents and architecture proposals.
- DevOps, CI/CD & Modern Engineering Practices
- Provide leadership for code management and CI/CD pipelines.
- Drive automation strategies and continuous integration practices.
- Champion modernization initiatives and adoption of emerging technologies.
- Data Management, Analytics & Compliance
- Oversee data retention, archival, replication, and protection strategies.
- Govern BIP/OBIEE reporting and analytics processes.
- Ensure engineering teams adhere to regulatory and compliance standards, including support for PCI and SOX (Sarbanes‑Oxley) requirements, through proper controls, documentation, and secure system design.
- Monitoring, Stability & Operational Excellence
- Lead monitoring and observability improvements for Platform.
- Oversee incident management and root-cause analysis.
- Guide engineering testing cycles including unit, system, and integration.
- Lead off-hours support and production event communication.
- Cross-Functional Collaboration & Stakeholder Engagement
- Partner with Business and IT leadership to define technical strategy.
- Build strong relationships across engineering, product, operations, and vendors.
- Remove cross-team impediments and resolve technical escalations.
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Technology or related field.
- 5 years of IT solution delivery experience.
- 3 years leading engineering or product teams.
- Experience with enterprise platforms, integrations, automation, and data governance.
- Airline industry experience.
- Experience with platform modernization and upgrade initiatives.
- Strong management and coaching skills.
- Executive-level communication capabilities.
- Ability to manage multiple workstreams.
- Strong understanding of integrations, platform engineering, and automation.
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.