Analyst, Inflight Standards

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• In this role, you’ll help shape the everyday experience of flight attendants and the customers they serve. As an Analyst, Inflight Standards, you’ll support inflight operations through data analysis, reporting, and documentation management—ensuring standards are clear, consistent, and easy to apply onboard. As part of the Inflight Standards Team, you’ll collaborate across the Inflight organization to drive compliance, consistency, and continuous improvement that directly supports frontline crews and the customer experience.
  
  

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Identifies business problems, outlines strategic options, defines success, and gains consensus among stakeholders
• Develops and delivers presentations for business cases and recommendations on key initiatives to Management, as needed
• Interfaces with a variety of internal functional areas including Airports, Flight Ops, Tech Ops, and for strategic and tactical decision-making
• Supports the development, maintenance, and governance of Inflight Standards documentation, policies, and procedures
• Tracks, analyzes, and reports on standards performance, compliance trends, and audit results to support informed decision-making
• Develops and delivers presentations, reports, and recommendations related to inflight standards for leadership audiences
• Assists with special projects, ad-hoc analysis, and continuous improvement initiatives supporting inflight consistency and the customer experience
• Flexes to support additional tasks, including weekends or holidays, based on operational needs
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or equivalent experience
• 3 years related experience in similar analytical role(s)
  
  

Preferred Qualifications- Education & Prior Job Experience

• Prior administrative experience with Comply365 and Sabre - DECS/RES
• Experience using data retrieval and visualization methods such as Tableau
• At least 3 years experience in Flight Service, including 1-year experience as a Flight Attendant
• At least 2 years experience with Data Analytics
• At least 1 year experience with Recruitment projects and high-volume hiring initiatives
• Prior admin experience with Deputy, Smartsheet, Success Factor, and Webex by Cisco
  
  

Skills, Licenses & Certifications

• Knowledge of Flight Service Image Standards, Policies, and Procedures
• Highly creative and analytical, with demonstrated decision-making skills and ability to analyze data and produce actionable insights for far-reaching decision(s)
• Excellent verbal and written communication skills
• Ability to build and facilitate relationships at all levels of the organization
• Ability to manage multiple concurrent initiatives with varying due dates and importance across a wide range of constituents
• Proficient with Microsoft Office applications (MS Excel, Word and PowerPoint); advanced knowledge of Microsoft Excel is required
• Ability to uphold Business Professional Standards
• Detail-oriented with strong organizational skills
• Highly skilled with verbal and written communication skills
• Intermediate-Advanced Microsoft Office skills are highly preferred
• Maintain a high level of professionalism and discretion
• Maintain and analyze data reporting
• Provides coaching as appropriate and when necessary
• Strong analytical capability, including application of quantitative reasoning to resolve complex problems
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.