Clinical Liaison

Full-time Description

Description Of Position

This job description is a record of the essential functions of the listed job. The job description provides the employee, CEO, Human Resources, applicants, and other agencies with a clear understanding of the job, where it fits into the organization, and the skill and work requirements in relation to other jobs. Jobs are always changing to some degree and the existence of the approved job description is not intended to limit normal change and growth. The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.

POPULATION SERVED

The position does not involve direct patient care for a population of patients ages 18 and older. Age specific experience and/or special training and/or expertise is required to serve this population.

Position Summary

The Clinical Liaison assesses the clinical status of patient referrals, evaluates patient needs, serves as an education resource for the facilities and healthcare professionals, and assists the referring and accepting institutions in addressing needs of specific patients.

Position Qualifications

The Clinical Liaison should be a Licensed Vocational Nurse, Registered Nurse or Respiratory Therapist. A Bachelor of Science in Nursing (BSN) is preferred. Experience within critical care, trauma, or other specialty settings is preferred. The position of Clinical Liaison requires a person who is able to communicate well with all levels of staff, physicians, and patient referral sources. The Clinical Liaison is flexible, responsible for assignments, and supportive of team efforts.

Duties And Responsibilities

COMPLETES REPORTS REQUIRED BY CENTRAL VALLEY SPECIALTY HOSPITAL

• Maintains database collection in appropriate software programs and follows established processes.
• Maintains weekly and monthly logs and reports involving activities as requested to corporate office.
• Submits appropriate development materials as requested for approval.
  
  

COMPLETES PATIENTS REFERRED FOR ADMISSION

• Performs initial pre-admissions assessment and review chart.
• Obtains financial information as necessary from chart.
• Assesses patient’s stability for hospitalization.
• Interviews patient, family, physician and discharge planners to gather information and determine special needs.
• Communicates special needs to appropriate staff.
• Adheres to admission needs regarding patient transfer and coordination.
• Communicates with payer sources as required.
  
  

COORDINATES BUSINESS AND MEDICAL INFORMATION WITH FACILITY DEPARTMENTS PRIOR TO PATIENT ADMISSION

• Coordinates pertinent data with admitting personnel as appropriate.
• Interprets relevant facility policies to patient and family; example, financial information, patient information and hospital collateral materials.
  
  

SERVES AS REPRESENTATIVE AND MEMBER OF MARKETING/ADMISSIONS TEAM

• Participates in community activities and educational in services/seminars.
• Educates hospital based or other health care professionals and physicians as well as patients and families regarding services and programs.
• Attends meetings as required.
• Manages territory and achieves assigned duties including volume expectations.
• Participates in education presentations to health professionals and the public.
• Participate in program development as requested.
  
  

MAINTAINS ACCOUNTABILITY FOR ACTIVITES

• Maintains documentation on contacts and activities.
• Completed required database entry collection in a timely manner.
• Works continually to maintain relationships with physicians and other entities.
• Participates in other activities and special events.
• Maintains documentation which is in compliance with regulatory agencies.
• Maintains confidentiality of all medical and department records.
  
  

CORPORATION WIDE/WORKPLACE BEHAVIORS

• Displays a customer service attitude toward patients, visitors, staff members and referral sources of all ages at all times.
• Communicates with all customers at their level of ages:
• Communicates with customers at their level of understanding
• Explains marketing policies
• Supplements explanations with reasons “why”
• Realizes there may be some resistance
• Allows customer to maintain control
• Demonstrates flexibility and responsibility in accepting assignments
• Works well with others and is supportive of team efforts.
• Responds positively to changing circumstances.
  
  

IMPLEMENTS MARKETING PROGRAMS FOR THE CORPORATION

• Supports annual business development initiatives.
• Implements Plan of Week/Plan of Day marketing strategies for admissions/marketing team.
• Provides as-needed coverage for act on referrals 24/7 including weekends and holidays.
• Assures all printed collaterals and purchased marketing items are through corporate vendors only-NO HOME MADE COLLATERALS OR PROMOTIONAL ITEMS.
  
  

DEVELOPS AND IMPROVES CONTRACTING RELATIONSHIPS

• Directs managed care contracting and relationship building activities at the corporate level.
• Works closely with the CEO to move contracts to execution/implementation.
• FOLLOWS SAFETY, INFECTION CONTROL, AND OTHER GUIDELINES AS REQUIRED
• PROMOTES AN ETHIC OF CONTINUOUS QUALITY IMPROVEMENT IN ALL MATTERS ASSOCIATED WITH THE POSITION, AND SHALL DOCUMENT SPECIFIC QUALITY ASSURANCE IMPLEMENTATION
• PERFORMS ALL OTHER TASKS AND DUTIES AS MAY BE ASSIGNED
• DRESSES AND PRESENTS SELF IN A PROFESSIONAL MANNER AT ALL TIMES. ENTIRE DEPARTMENT FOLLOWS CENTRAL VALLEY SPECIALTY HOSPITAL APPEARANCE POLICY
• WEARS CORPORATION ISSUED NAMETAG AT ALL TIMES
• CONDUCTS SELF ETHICALLY AT ALL TIMES.
  
  

Requirements

DEMANDS AND CHARACTERISTICS OF WORK, EQUIPMENT USAGE, AND WORK ENVIRONMENT

• Standing/Walking – 34-66%
• Sitting – 34-66%
• Twisting – 34-66%
• Lifting/Carrying – 34-66%
• Pushing/Pulling – 34-66%
• Climbing (Ascending/descending) -1-33%
• Bending/Stooping – 34-66%
• Using arm muscles frequently or for extended periods – 34-66%
• Using leg muscles frequently or for extended periods – 34-66%
• Using back muscles frequently or for extended periods – 34-66%
  
  

Lifting Requirements

• 2-10 Pounds – 34-66%
• 11-20 Pounds – 34-66%
• 21-30 Pounds -1-33%
• 31-40 Pounds -1-33%
• 41-50 Pounds -1-33%
• 51 Pounds or More -1-33%
  
  

WORKING ENVIRONMENT

• Working in hot, cold, wet surroundings -67-100%
• Working outdoors – 34-66%
• Working with or near chemicals -1-33%
• Working near radiation sources -1-33%
• Potential exposure to communicable diseases -1-33%
• Working with hazardous waste materials -1-33%
• Utilizing essential upgraded or adaptive equipment as industry standards require -1-33%
• Using hand tools -1-33%
• Potential for cuts and bruises -1-33%
• Driving company or personal vehicle -1-33%
  
  

EXCHANGE OF IDEAS

• Ability to express or exchange ideas -67-100%
• Ability to understand communication of others with or without adaptive devices -67-100%
• Ability to perform secondary level math -67-100%
• Ability to read at a secondary level -67-100%
  
  

WORKPLACE BEHAVIORS

• RESULTS ORIENTATION – Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.
• SOCIAL SENSITIVITY - Builds positive relationships based on respect for others. Demonstrates a helpful, positive attitude. Maintains effective communication with peers, medical staff, patients, visitors, and families.
• QUALITY OUTCOMES – Meets and exceeds expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality. Participates in quality improvement programs as directed.
• SAFE WORKING ENVIRONMENT – Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all persons working in the facility.
• Accident/Injury Reporting – Reports any accidents, injuries, and unsafe equipment and conditions to supervisor by the end of the shift and reports any pre-existing conditions as identified by the ADA.
• Unsafe Conditions – Immediately reports and corrects, if possible, unsafe conditions or equipment.
• Workplace Standards – Compiles with relevant regulations, standards and policies governing safe workplace environment (OSHA, Accreditation, etc.)
• Safety Techniques – Maintains current knowledge of all aspects of the facility’s safety program by attending safety-related training as mandated upon hire and thereafter as required by facility.
• Modified Work – Accepts modified work assignments after receiving the physician’s release to return to work following an accident/ injury.
• Follows Prescribed/Recommended Treatment – Follows the prescribed/recommended treatment given by treating physician(s) after an accident/injury.
• EDUCATION – Participates in required in-services and educational programs on an ongoing basis.
• ATTENDANCE AND PUNCTUALITY – Follows all facility guidelines outlining standards of attendance and punctuality. Responsible for reporting to and completing work at assigned times.
  
  

UNIVERSAL PRECAUTIONS

Universal precautions will be observed in order to prevent contact with blood or other potentially infectious materials. Under circumstances in which differentiation between body fluid types is difficult or impossible, all body fluids shall be considered potentially infectious materials. All blood or other potentially infectious materials will be considered infectious regardless of the status. The category shown below is designed to communicate the risk of exposure for this particular position.

Category I

• Tasks involve light contact with moist body substances, non-intact skin or mucous membranes. Department procedures define and require use of minimum protective measures to perform the task.
  
  

Category II

• Tasks involve no contact with moist body substances, non-intact skin or mucous membranes; however, employment may require performing unplanned Category I task.
• Appropriate protective measures are readily available.
  
  

Category III

• Tasks of employment involve no contact with moist body substance, non-intact skin or mucous membranes.