VP of Employee Experience

We are looking for a VP of Employee Experience who will oversee employee focused areas such as Human Resources, Training, and Employee Development.

• Do you have at least 5 years of management and leadership experience?
• Do you have proficient understanding of strategic planning?

If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply:

• Position: VP of Employee Experience
• Location: On site in Jackson, Michigan
• Annual Salary: Starting at $122,350
• Benefits start on day one: Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens.

The Vice President of Employee Experience drives the credit union’s employee experience.  They oversee operations in all employee focused areas including Human Resources, Training and Employee Development. The VP of Employee Experience is the organization’s employee champion dedicated to working to create and sustain a culture that is filled with people who are Focused, Engaged, Trustworthy, Humbly Confident and driven to Achieve. The VP of Employee Experience works collaboratively with the entire executive and vice president team to assure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.

Essential Job Functions

• Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive, and non-accountable people choose to leave. Effectively utilizes people analyzer to find right people, right seats. 
• Team Collaboration: Collaborate with the executive and vice president teams in all discussions relevant to the American 1 culture, new employee onboarding, operational and sales training and professional development, and the overall employee experience, including Strategic Planning. Participates in developing and evaluating the credit union’s short- and long-term strategic goals and objectives and communicates such goals and objectives to credit union staff members.
• Implement and Uphold Right Person, Right Seat (RPRS) Strategy: Ability to be a strong leader of people who can identify, attract, develop and retain a talented, diverse team that is right person, right seat.
• Focus on Purpose: Focused on credit union purpose of creating financial wellness in our community through everyday banking with an emphasis on our internal team development. 
• Accountability Measurement and Coaching: Acts as a resource for all managers to best hold their team to accountability measurements and offers coaching assistance.  Serves as a mentor to help build confidence and skills within management team. 
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
• Leadership Growth Support: Supports leadership in assessment, reporting, coaching, training, and improvement plan recommendations for the organization, departments, and individuals as needed. 
• Budget Oversight: Oversees all Employee Experience Department Budgets.
• Strategic Recommendations: Coordinates and prepares all employee experience strategies for the credit union and presents to executive team; includes recruiting, hiring, employee benefits, employee training and development initiatives. Ability to be flexible yet thoughtful in strategic decision making, striking the right balance between advocating for business and our employees while understanding that the employee experience will translate to the member experience.
• Vendor Management: Liaisons with third-party Employee Experience vendors and represents the credit union at external events. 
• Core Process, Policy and Procedure Review and Recommendations: Responsible for all Employee Experience core processes, policies and procedures. Makes recommendations to executive team and board for approval. Assures team is following all processes, policies, and procedures. 
• Community Advocate: Serves as a representative of the credit union within the community and is actively visible at credit union events.

Competencies Required

• Leadership, Management and Accountability: Demonstrate institutional responsibility, administrative skill, as well as a commitment to and a vision for public service; ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others. Committed to leading the company by strategically thinking about the business and managing effectively by working in the business.
• People Focused and Strong Communication: Empathetically seek understanding of what employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Engaged, Collaborative and Strategic Thinking: The capacity to create an achievable vision for the future by engaging and collaborating with executive team and all employees, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Achiever, Initiative and Goal Driven:  The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas.  Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Focused, Decision Making and Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.   Able to keep all information obtained confidential including member, employee and credit union information. Ensures core process, policies and procedures are followed.

Key Accountability Items: 

• Lead, Manage and Accountability
• Collaborate and engage with Executive and Vice President Teams, Employee Experience Team, and all areas of the credit union.
• Oversee hiring and retention strategy including recruiting, onboarding, training, and ongoing professional development
• Drives inclusive culture among internal teams  
• Develop and implement strategies for all Employee Experience departments

Requirements:

• Bachelor’s degree preferred 
• Minimum 5 years at a management level and demonstrated strong leadership and communication skills
• Proficient understanding of strategic planning 
• HR Certification preferred

The Ideal Candidate:

• Experience managing successful teams that deliver high quality results and excellent service
• Excellent verbal and written communication skills
• Working knowledge of PC applications such as Microsoft Office
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others 
• Knowledge of credit union products, services, policies, core processes and procedures
• Ability to provide supervisory leadership of professional- and intermediate-level staff
• Demonstrated employee-focused strategy skills
• Demonstrated skill in gathering, reporting, and summarizing trends in data
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.