Network Administrator I

We are looking for an IT Network Administrator!

If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply:

The Network Administrator I is responsible for supporting the credit union’s in-house computer hardware, software systems, and network and security connections. This position will also assist in project management support, help desk support, resolve end-user hardware, software programs, phone systems, and connectivity issues in a timely and accurate fashion, and provide end-user training where required.

Essential Job Functions:

• Focus on Purpose: Focused on the credit union's purpose of creating financial wellness in our community through everyday banking. 
• Network and Security Monitoring: Monitor the credit union’s IT network and security systems to ensure minimum disruption to service levels. Responsible for reporting all network and security change activities.
• IT Team Help Desk Support: Collaborates with IT team on help desk support
• Collaboration: Collaborate with necessary teams in all discussions relevant to support project management pertinent to IT.
• Phone System Support: Supports in administrating and maintaining phone networks, voice systems, and equipment. 
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all. 
• Policy: Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements
• Event Support: Serves as a credit union representative within the community and is actively visible at credit union events and credit union-sponsored events. 

Competencies Required:

• People-focused and Strong Communication: Empathetically seek understanding of what employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Engaged and Collaborative: Engaging and collaborating with the IT Operations Manager and all employees to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high performance standards, pursues aggressive goals, works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems. Strong analytical capabilities and exceptional communication/presentation skills will be essential.
• Focused, Decision-making and Problem-Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gains support by collaborating effectively for ideas, proposals, projects, and solutions; takes initiative; makes and facilitates decisions considering the impact on others and the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Ensures core processes, policies, and procedures are followed.

Key Accountability Items:

• IT network and security monitoring and reporting
• IT help desk support
• Project support
• Phone system support
• Event Support

Requirements:

• A minimum education of associate degree.
• Preferred 4-year degree in Information Technology with cybersecurity focus
• Ability and aptitude to analyze and resolve highly technical problems relating to network server and infrastructure issues.
• Excellent analytical, customer support, and interpersonal skills required.
• Must have working technical knowledge of networks, servers, PCs, and operating systems.
• Must have experience with data management. 
• Must be flexible with working hours. 
• Work schedules occasionally change on short notice to cover unexpected business needs. Available to respond to network issues/problems on a 24/7 basis.
• Licensed driver, ability to travel from location to location.

The Ideal Candidate:

• Will have hands-on software and hardware troubleshooting experience. 
• Will be adept at reading, writing, and interpreting technical documentation and procedure manuals. 
• Excellent verbal and written communication skills
• Will have proven analytical and problem-solving abilities. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong problem-solving and decision-making skills.
• Frequent standing, walking, telephone and computer use, lifting up to 50 lbs.
• Proven ability to work independently and as part of a team
• Is detail-oriented and curious, and will leverage research to resolve issues
• Possesses attention to detail and organizational skills.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.