Assistant Area Donations and Logistics Manager

Position Title: Assistant Area Donations and Logistics Manager

Reports To: Strategic Program Manager

Department: Donations          

FLSA Status: Exempt

Position Purpose and Objectives 

America’s Thrift Stores is seeking a driven and purpose-oriented professional who is motivated by challenging, rewarding work that truly changes lives.  In this role, you will develop and execute a regional collection strategy designed to drive positive donation growth. Success will be achieved through expanding collection sites, strengthening site retention, maintaining cost controls, and ensuring operational excellence. The ideal candidate is an outgoing self-starter, a results-focused problem solver, and someone who thrives in a fast-paced environment while managing multiple priorities and deadlines.

Roles and Responsibilities 

• Lead, train, and develop team members (Drivers, Helpers, and Trailer Attendants) to achieve donation goals and uphold brand standards.
• Create and manage team schedules to ensure operational efficiency and coverage.
• Recruit, coach, and develop staff by clearly communicating expectations and motivating high performance.
• Manage performance by recognizing achievements, providing constructive feedback, and administering progressive discipline when necessary.
• Develop and maintain an effective logistics network to meet regional goals while ensuring asset integrity within database systems.
• Analyze donation network performance to identify opportunities for route optimization and operational improvements.
• Conduct statistical analysis of donation data to support strategic route development and product allocation decisions.
• Collaborate cross-functionally with store operations teams to drive overall organizational success.
• Promote public awareness of the organization’s supported charity partners.
• Ensure daily operational areas maintain appropriate inventory levels to meet production goals.

Skills and Qualifications 

• Mission-driven mindset aligned with the organization’s core values.
• Strong analytical skills with the ability to optimize and expand operational networks.
• Proven problem-solving abilities with a proactive, solutions-oriented approach.
• Demonstrated leadership skills with the ability to build, develop, and inspire teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time management skills with attention to detail and ability to meet deadlines.
• Ability to build and maintain relationships with diverse individuals and business partners.
• Superior written and verbal communication skills.
• Proven ability to manage multiple projects simultaneously under time pressure.
• Resilience and commitment in overcoming challenges and obstacles.
• Strong computer proficiency, including Microsoft Excel, Word, Outlook, and database applications.

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• Minimum of 2 years of direct management experience with responsibility for employee development and performance management.
• Successful completion of background check, motor vehicle check, and drug screen. 

Competencies   

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%  

Physical Demands: 

• Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling. 
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. 
• Continuously - Standing on tile/concrete, talking, seeing, and hearing. 

Other: 

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed. 
• Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures. 

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document.  This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.