What are the responsibilities and job description for the Warranty Manager/Residential Home Builder position at America's Home Place, Inc.?
Warranty Manager/Residential Home Builder
America’s Home Place, Inc.
Job Type: Full-time (8-9 hour days), Monday - Friday
POSITION SUMMARY
The Warranty Manager is an essential and vital player on our home building team. The Warranty Manager is one of the main resources for support and continued contact with our customers after the completion of their new home. This continued relationship, guidance and fostering of good will is the cornerstone of building a brand in our market that is second to none. There are many facets to the position.
PRIMARY RESPONSIBILITIES:
- Maintain our customer Warranty Portal for all active & completed warranty work
- Keep a goal of less than 14 days from a warranty request to final sign off by customer (emergency items immediately)
- Communicate with customers throughout the warranty process
- Become immediately knowledgeable to our 2/10 warranty guidelines and AHP performance standards so we can educate our customers on specific scopes of warranty and performance standards
- Self-perform warranty to the extent that it is feasible and reasonable throughout the week
- Coordinate with trade partners for specific warranty work; coordinate the schedule with our homeowner’s availability and our trade partners’ schedule
- Inspect work personally or coordinate acceptance of ALL work with the customer’s written acceptance
- Solve problems and conflicts that arise from customer’s expectation of acceptable warranty and our workmanship guidelines
- Alert the GM to continued patterns of poor workmanship that leads to chronic warranty issues with our homes so we can take corrective action
- Maintain needed tools for self-performed tasks for our customers. Tools that AHP expects you to personally maintain are including but not limited to: Skill saw, drills, electric sanders, hand tools of all kinds, levels, coping saw, jig saw, & other various wrenches and clamps. AHP will provide blades & other various specialty tools 2 of 3 or rentals on an as needed basis. Any tool or equipment purchase must be approved by the GM as well as cataloged for inventory
- Assist the Production team as needed in building homes. This may include quality walks, scheduling trade contractors, cleaning up jobsites, getting homes ready for closing, etc.
- Keep your personal vehicle in presentable and clean condition
COMPENSATION
- This is a salaried position based on experience
- Vehicle Allowance
- Phone Allowance
Experience:
2-5 years minimum in the construction industry or related trades
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Construction Industry : 2 years (Required)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off