Care Coordinator - 2nd Shift

Why Join AHHS?

At America’s Home Health Services, we value our team and offer a supportive work environment along with a comprehensive benefits package:

• Generous Paid Time Off: Over 3 weeks of PTO
• Paid Holidays: 11 company-paid holidays annually
• Mileage Reimbursement (if applicable)
• Medical Benefits including health insurance options
• Retirement Plan to help you plan for your future
• Opportunities for professional growth and advancement
• A collaborative, mission-driven workplace focused on quality care
  
  
  

Position Summary:

America’s Home Health Services (AHHS) is seeking a reliable and detail-oriented 2nd Shift Home Care Coordinator to support our evening operations. This role is essential in ensuring seamless service delivery during after-hours, with a strong focus on Electronic Visit Verification (EVV) compliance, scheduling accuracy, and responsive customer service. The ideal candidate thrives in a fast-paced environment and is committed to maintaining high standards of care and communication.

Schedule:

Second shift hours (afternoon/evening), including occasional weekends or on-call support as needed.

Key Responsibilities:

• Manage and adjust caregiver schedules to ensure full coverage for all client shifts
• Monitor and enforce EVV compliance, ensuring all visits are properly logged and verified in real time
• Troubleshoot EVV issues with caregivers and provide guidance to ensure accurate documentation
• Respond promptly to client and caregiver calls, providing exceptional customer service
• Handle call-offs, late arrivals, and urgent staffing needs during evening hours
• Communicate schedule updates and changes clearly with caregivers and clients
• Maintain accurate records of scheduling activities, incidents, and compliance tracking
• Collaborate with daytime staff to ensure continuity of care and smooth shift transitions
• Support overall office operations and administrative tasks as needed
  
  
  

Qualifications:

• Previous experience in home care coordination, scheduling, or healthcare support preferred
• Strong understanding of EVV systems and compliance requirements is highly preferred
• Excellent organizational, multitasking, and problem-solving skills
• Strong communication and customer service abilities
• Ability to remain calm and effective in a fast-paced, high-demand environment
• Proficiency with scheduling software and Microsoft Office
  
  
  

Join Our Team:

If you are organized, responsive, and passionate about delivering excellent service while ensuring compliance and accuracy, we encourage you to apply and become part of the AHHS team.

America’s Home Health Services is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed—come as you are and grow with us!