What are the responsibilities and job description for the Client Services Coordinator position at AmeriBest Home Care?
AmeriBest Home Care, a Top 5 provider in Pennsylvania, has an opening for an enthusiastic and results-oriented Client Services Coordinator in our Harrisburg, PA location. If you’re looking for an exciting opportunity with rapid advancement potential, then AmeriBest may be the company for you.
The Client Services Coordinator will drive growth by delivering exceptional customer service to our clients and caregivers. Duties will include sourcing and staffing caregivers, developing client and caregiver relationships, and managing schedules.
Responsibilities
As one of the largest and most respected providers in Pennsylvania, AmeriBest Home Care strives to become the provider of choice for home and community-based services by placing the needs of our clients as our highest priority.
The Client Services Coordinator will drive growth by delivering exceptional customer service to our clients and caregivers. Duties will include sourcing and staffing caregivers, developing client and caregiver relationships, and managing schedules.
Responsibilities
- Drive business growth through staffing caregivers to provide quality home care
- Manage coordination of care for AmeriBest Home Care clients
- Deliver exceptional and compassionate customer service and problem resolutions
- Source and recruit caregivers as needed to meet client service requests
- Communicate effectively with clients, caregivers, referral sources and managed care organizations
- Be a team player with all AmeriBest departments
- Participate in the on-call rotation
- Prepare reports as requested
- Goal-oriented with a positive, upbeat attitude
- Prior experience in customer service, sales, recruiting, and/or home care preferred
- Excellent verbal and written communication skills
- Able to prioritize daily tasks and handle multiple responsibilities
- Sense of urgency and adaptability to changing priorities
- Demonstrated record of goal achievement and responsibility
- Able to build and maintain strong relationships with caregivers, clients, managed care organizations and referral sources
- Strong computer skills; HHAeXchange experience preferred
- Bilingual (Spanish & English speaking) preferred, but not required
- Associate degree or Bachelor degree preferred, but not required
- Competitive pay with incentive bonuses
- Advancement opportunities
- Medical / Dental / Prescription / Vision
- Paid time off
- 401(k)
- Tuition reimbursement
As one of the largest and most respected providers in Pennsylvania, AmeriBest Home Care strives to become the provider of choice for home and community-based services by placing the needs of our clients as our highest priority.