Accounts Receivable Specialist

POSITION OVERVIEW

The Accounts Receivable (AR) Specialist is responsible for managing the accounts receivable functions at multiple locations for the organization. This includes managing outstanding invoices, ensuring timely collections, reconciling customer accounts, and supporting the financial team in maintaining the company’s cash flow. The AR Specialist is also expected to work collaboratively within a team setting and provide assistance to internal and external customers on complex customer issues.

ESSENTIAL RESPONSIBILITIES

Accounts Receivable Management:

• Oversee the daily management of accounts receivable, ensuring accurate invoicing, timely payments, and proper recordkeeping.
• Maintain and update AR records in the accounting system.
• Prepare and send invoices to customers, ensuring compliance with billing terms and conditions.

Collections:

• Monitor aging accounts and follow up with customers to ensure timely collection of outstanding invoices.
• Establish and maintain strong relationships with customers to facilitate payment collection.
• Collaborate with internal departments and team members to resolve any payment discrepancies or issues.

Account Reconciliation:

• Reconcile customer accounts, ensuring that payments are applied correctly and identifying discrepancies.
• Investigate and resolve payment disputes or discrepancies in a timely manner.
• Prepare regular AR aging reports for management and senior leadership, providing insights into the status of outstanding invoices and collection efforts.

Reporting and Analysis:

• Generate and analyze AR aging reports, identifying trends, risks, and areas for improvement.
• Provides data to support monthly, quarterly, and annual reports on AR performance and cash flow status.
• Assist with cash flow forecasting and budgeting related to receivables.

Process Improvement and Compliance:

• Recommend and help implement process improvements that enhance the efficiency, compliance, and accuracy of AR operations.
• Ensure strict adherence to company policies, GAAP standards, and external regulations, including merchant trade agreements, industry standards, and credit/payment laws.
• Maintain audit-ready documentation and participate in compliance reviews as needed.
• Assist in training and onboarding new team members and provide ongoing support as needed.
• Monitors and updates weekly AR Escalation spreadsheet

Customer Service and Communication:

• Serve as a primary point of contact for customer billing and payment inquiries.
• Address and resolve customer inquiries and complaints related to billing and payments in a professional and timely manner.
• Communicate with professionalism and clarity to customers, internal departments, and management regarding account status and payment terms.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (preferred).
• 3–5 years of experience in accounts receivable, collections, or a similar finance-related role.
• Experience with ERP or CRM systems (e.g., Salesforce or similar) and accounting software.
• Strong understanding of AR processes, billing cycles, and collections best practices.
• Knowledge of merchant trade agreements, credit policies, and regulatory compliance related to AR.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple priorities and deadlines.
• High attention to detail and sound problem-solving ability.
• Ability to work independently and collaboratively within a team environment.

SCHEDULE REQUIREMENTS

• Full-time position with standard office hours, Monday through Friday.
• Occasional overtime or extended hours may be required to meet deadlines or resolve time-sensitive issues.

PHYSICAL REQUIREMENTS

• The role requires sitting for extended periods and occasional use of office equipment such as phones, computers, and printers.
• Occasional lifting of files or materials up to 10-15 pounds may be required.

BENEFITS

• Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
• 401K Benefits
• Employee Assistance Program (EAP)
• Paid Vacation time, Sick time, and Holidays
• Growth opportunities

LOCATION

This is a full-time position with on-site/ hybrid schedules available, based out of our Raleigh NC office.

COMPENSATION

The Accounts Receivable Specialist has a salary of $50,000 - $60,000 per annum with additional compensation potential with commissions on collections.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.