What are the responsibilities and job description for the Host/Hostess position at Amelia Island Equity Club Inc.?
Description:
I. POSITION PURPOSE
Responsible to greet and seat customers and provide menus
II. ACCOUNTABILITIES
- Greet all customers with a friendly, cheerful and helpful attitude and in an efficient manner as well as acknowledging them as they leave with a proper “good bye”
- Provide excellent customer service
- Present a neat, clean, professional and polished appearance, wearing the proscribed attire for this position
- Seat customers accordingly while providing menus and ensuring that tables are properly set up
- Prepare floor plan and reservation cards
- Stuff menus
- Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that sanitation, safety, energy management, preventive maintenance, and other standards of the department are met
- Other duties as assigned
III. MINIMUM REQUIREMENTS
- HS Diploma or GED
- Experience that is directly related to the duties and responsibilities specified prefered
- Or any similar combination of education and experience
- Demonstrated polished, professional appearance and presentation
- Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
- Ability to enforce policies while maintaining a high professional demeanor
- Ability to maintain quality and safety standards
- Excellent administrative and mathematical skills
- Strong reasoning ability and critical thinking skills
- Demonstrated strong oral and written communication skills to a wide variety of constituents
- Excellent interpersonal/relationship-building skills
- Proven record of providing excellent internal and external customer service
IV. Physical Demands and Work Environment
- Must be able to sit, stand, walk, squat, kneel, bend, stoop, climb, walk on rough ground and lift up to 10 pounds
- Must be able to handle hot and cold interior and exterior conditions
- Independent mobility